It Support Specialist I

GENERAL STATEMENT OF RESPONSIBILITIES:

To maintain classroom technology and network equipment in operating condition and assists in resolving software application problems

PRINCIPLE DUTIES:

Assists with troubleshooting, planning for and the installation of technology equipment, network equipment, and various software applications

Monitors, configures, maintains and repairs technology and network equipment

Build, repair, configure, image PC desktop, laptops, tablets

Maintains and documents work records and equipment inventory

Transports equipment, supplies and materials to appropriate job sites

Assists in user training and information updates for network users

Coordinates repairs with IT Support Specialist II, vendors, Network Admin or Director

Account creation and management of various software applications

Performs other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of computers, operating systems and networks

Knowledge of technology equipment used in educational settings

Knowledge of software applications and multiple computer platforms

Knowledge of tools and equipment used in computer installation, repair and maintenance

Knowledge of troubleshooting and diagnostic practices and procedures

Skill in operating computers and various software applications

Skill in troubleshooting, installing and maintaining computer hardware and software

Skill in troubleshooting, installing and maintaining technology equipment

Skill in communicating orally and in writing

Skill in establishing and maintaining effective working relationships with others

Must be able to work independently without any supervision

Must be able to work effectively and efficiently within a team environment

Excellent customer services skills

PHYSICAL REQUIREMENTS:

Able to perform the following physical requirements of the position with or without reasonable accommodation: Able to walk, stand, kneel, crouch, crawl, reach, climb ladders, lift (up to 50 pounds), carry, push, pull or otherwise move objects. Occasionally exposed to electrical equipment.

MINIMUM QUALIFICATIONS:

High school diploma and six (6) months computer network installation and/or computer maintenance work experience OR an equivalent combination of education and experience that provides the required knowledge and skill is preferred.

REQUIRED LICENSE/CERTIFICATION: Valid Arizona Driver's License.