It Support Specialist

ATTENTION: This is a Direct Hire roll with an organization in Casa Grande. Top candidates meet or exceed minimum requirements and are available to interview in the next 2-4 weeks

Role and Responsibilities:

• Supports Network/Application Administration by escalating calls as identified
• Provides technical software, hardware, and network problem resolution to computer users by performing question/problem diagnosis and guiding users through step-by-step solutions.
• Diagnoses system hardware, software, and operator-related issues.
• Reviews all incoming IT Help Desk tickets for proper support information and assists in maintaining the database that tracks issues and requests.
• Tracks and verifies internal IT procedures are updated and accurate.
• Clearly communicates technical solutions to internal and external customers in a user-friendly and professional manner. Provides one-on-one end-user training as needed.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
• Configures and tests newly acquired computing equipment to ensure it meets company standards, user specifications, and department quality standards.
• Recommends or corrects problems based on knowledge of system operation.
• Managing service equipment such as printers, training room systems, and other corporate equipment under the control of the IT department.
• Create knowledge base articles and training materials for employee communication.
• Comply with Company/Global policies and procedures.

Education & Experience requirements:

• Bachelor's in Computer Science/IT/IS and two or more years of experience (PREFERRED)
• Associates in related field and 3-5 years experience (ACCEPTABLE)
• CompTIA A+ Certification (PREFERRED)
• Experience and certifications in lieu of education (ACCEPTABLE)