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Form of workAs an IT Support Specialist, you will install, support and maintain desktops (Windows and Mac), local networks, tablets and smartphones and various desktop applications. Additionally, you will migrate data, resolve help desk tickets and resolve network issues at multiple sites.
Technical Skills
- Proficient in Windows Server operating systems, Active Directory, Group Policy, and DNS
- Experience with server virtualization technologies, such as VMware or Hyper-V
- Knowledge of networking concepts and protocols, including DNS, TCP/IP, DHCP, and firewalls
- Experience with cloud-based technologies, Microsoft Azure or Amazon Web Services (AWS)
- Experience with backup and disaster recovery procedures
- Troubleshooting skills to diagnose and resolve server and network issues
Dental-Specific Skills
- Knowledge of dental practice management software (Open Dental, preferred)
- Understanding of HIPAA compliance requirements for dental practices
- Experience with electronic health records (EHR) systems
- Ability to work with dental professionals to understand their IT needs
Key Responsibilities
- Install, configure, and maintain servers and network infrastructure
- Manage user accounts and access permissions
- Implement and maintain security measures to protect sensitive data
- Monitor Windows server and server application performance and resolve issues
- Troubleshoot and resolve server and network issues
- Produce, maintain and update technical documentation
- Provide IT support to dental staff
- Stay up-to-date on new technologies and trends
Required Skills/Abilities
- Minimum 2 years’ experience in similar role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Problem-solving and troubleshooting skills
- Attention to detail
- Ability to learn new technologies quickly
- Valid drivers license and clean MVR
- Flexibility to accommodate after hours and week business needs
Benefits
- Paid Time Off
- Health Insurance
- Employer Dental Coverage
- Vision Insurance
- 401(k) with Employer match up to 4%
All offers of employment are contingent upon successful completion of a background check and drug testing. Please note medical marijuana use is not permitted by the company.
