It Support Engineer

IT Support Engineer    

SPHERE is seeking a self-starting and experienced security professional to join our team. Your passion for finding creative approaches to solve security problems will shine as you troubleshoot existing and create new security capabilities that close information gaps, strengthen our defenses, and defend some of the largest companies in the world from emerging security threats.  SPHERE is a fast-paced team that constantly provides new opportunities to learn and grow.

• Onboard and implement new employee equipment over the phone, remotely, and in-person across function.
• First line of support for the organization for both day-to-day and maintenance IT support.
• Administer image and software deployments using ManageEngine, JAMF, InTune, etc.
• Provide access to applications following security policies
• Providing technical support to end users on basic hardware issues.
• Help maintain desktop images, including creation, updates, update process and change management.
• Manage and audit inventory of all hardware.
• Install, configure, and maintain the Microsoft and Apple endpoint platforms
• Track all work using a ticketing system and maintain predefined SLAs.
• Audit/Triage tickets that need escalation.
• Assist with managing/coordinating outages and team communications.
• Assist in internal IT and end user documentation and training resources
• Suggesting and implementing process improvements around the IT HelpDesk
• Checking in, wiping, sorting, and redeploying equipment as it comes into our headquarters
• Asset management project and maintenance - Working with our Manager, IT to develop a scalable asset management system. Implementing that system for our 500+ devices currently distributed to users.
• Maintain and support physical office spaces including Conference Rooms and A/V hardware
• Provide technical A/V support for virtual and on-site events when needed

• 5+ years of Windows and Mac desktop and software deployments.
• Associate degree in computer science or a related field.
• Computer repair and assembly.
• Basic understanding of networking, Wi-Fi, Office 365, Jira
• Knowledge of Active Directory.

About Sphere

SPHERE is an award-winning, woman-led cybersecurity business that is redefining how organizations improve security, enhance compliance—and achieve ongoing Identity Hygiene. SPHERE puts rigorous controls in place that secure your most critical data, create the right governance process for your systems and assets, and help keep your company compliant with all relevant regulations. Our office is headquartered in Newark, NJ, across from the Newark Prudential Center and Newark Penn Station.

SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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