Risk Assessment Manager

POSITION: Risk Assessment Manager

LOCATION: Serving Northern California with a focus in Santa Clara, Sonoma, Santa Cruz and Monterey Counties  

STATUS: Full-time, Exempt

COMPENSATION: $90k-$100K Annual Salary

OPPORTUNITY

HomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County.  The Quality Control Department provides support across all departments in the areas of compliance, data quality, service and delivery standards, and continuous quality improvement to support personnel of the agency, including the following departments: Programs and direct services, Finance/Accounting, Human Resources, Information Technology, and Funds Development & Communications.

The Risk Assessment Manager will provide support across multiple departments in the creation, implementation and monitoring of the Risk Assessment and management program.

THE ORGANIZATION:

HomeFirst™ is a leading provider of housing services; prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.

HomeFirst has more than 450 staff working across two Bay Area counties including Sonoma and Santa Clara County, with further expansion into at least one other county expected. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC)- the largest shelter in Santa Clara County, Family Living Centers, Labath Landing Interim Housing in Rohnert Park, and more. Our core services include, but are not limited to:

·        Prevention

·        Street-based Services

·        Emergency Housing

·        Permanent Housing Interventions

·        Supportive Services

·        Affordable Housing

·        Systems Leadership

HomeFirst is committed to a culture of demonstrating our core values.

Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork

Benefits of joining the HomeFirst team:

·        Professional growth opportunities within the organization

·        100% medical coverage for employees with an opportunity to add dependents at a shared cost of 50%

·        Chiropractic benefits with 20 annual visits

·        Flexible and hybrid work schedules may be available

·        401K match up to 5% with immediate vesting

·        Generous PTO, accrual begins with 120 hours annually and increases with tenure

·        11 observed holidays with 4 additional PTO hours for Civic Engagement provided annually

·        Access to our Emergency Assistance Program (EAP)

·        Pet insurance options available

DUTIES/RESPONSIBILITIES:

• Develop and implement HomeFirst’s risk management program
• Work to identify, assess, and create mitigation plans for various risks throughout the agency and across departments, including service delivery, compliance, facilities and finance.
• Work collaboratively with department directors and the executive team to implement Corporate and Facility risk reduction strategies
• Proactively identify areas of safety and quality concerns, and coordinates the reporting of such data to appropriate entities for analysis and action to reduce the likelihood of loss and improve participant experience and outcomes
• Responsible for managing data, analyzing and reporting on safety, participant concerns and other quality and risk management data to identify performance improvement opportunities.
• This position will coordinate the response to occurrences, including complaints, and incident reports and will facilitate Root Cause Analysis to identify opportunities for improvement as well as to minimize potential liability from identified occurrences.
• The Risk Assessment Manager will be responsible for the tracking, trending, and investigation of participant grievances and concerns.
• Participate in team, work group, division, and department meetings.
• Participate in Compliance Committee, CQI and other departmental meetings as appropriate.
• This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

QUALIFICATIONS:  

Education and Experience
Although we value academic achievement, we recognize and celebrate individual journeys; therefore, experience and knowledge are prioritized.

• ​​ Bachelor’s degree in Risk Assessment, mathematics, finance, statistics, economics, computer science or related field or social work, sociology, psychology or related human service field.  (Bachelor's degree may be substituted by 4 years of experience in an equivalent position)
• Two years of experience in risk management, compliance, and/or policy and process development
• Critical Thinking skills and highly analytical, experience using a combination of data and storytelling tools to drive desired results and support risk informed decision making.

Skills, Abilities, and Knowledge

• Dependable and promptly responsive
• Experience conducting and/or designing formal Risk Assessments.
• High level of mathematical ability

• Exposure to and/or prior use of reporting and analytics techniques, methods, and data visualization tools
• High organizational skills
• Strong written and oral communication skills
• Self-directed and flexible with strong ability to work independently.
• Ability to maintain confidential information
• Ability to take direction
• HomeFirst is a diverse company in a diverse field, and the Risk Assessment Analyst desires to work with people from a variety of social and economic backgrounds.
• Ability to work on site (flexibility for some remote work)

This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.

• The Risk Assessment Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction.

The Risk Assessment Manager can collaborate seamlessly with employees across the organization, external stakeholders, and our communities.

ABOUT THE AGENCY:

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.