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Form of workJob Description
Bacheler Technologies is looking for a friendly, thorough, dedicated individual to fill the role of IT Support Dispatcher. This person will be responsible for creating tickets from phone calls, properly establishing the priority of issues, and coordinating tickets across queues. This job will require the ability to multitask while maintaining a positive demeanor and excellent communication skills, both written and verbal. Experience in IT is not required. Experience in call-center, administrative assistant, or customer service settings preferred.
Requirements:
High School Diploma or Equivalent
Excellent written/verbal communication skills
Organizational skills
Ability to multi-task
Customer service oriented
Proficient in typing
Problem-solving skills
Schedule:
M-F 8am-5pm, 1 hour lunch 12pm-1pm
Potential for 1 remote day/week (performance based)
• Network Management
• System Management
• Threat Management
• Backup Strategy
• Budgeting Network Services
