It Support Coordinator Ii - Brownsville, Harlingen, Mcallen And Weslaco, Tx Locations

Texas Oncology is looking for a Information Technology Support Coordinator IIto join our team!  This position is based out of Harlingen, Texas.  It is a full time, Monday - Friday, 8:00am - 5pm schedule, requiring daily travel to support the Brownsville, Harlingen, McAllen and Weslaco, Texas locations. 

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma.  Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today - at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.  Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work.

We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Support Coordinator position do?

The IT Support Coordinator assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. 

The essential duties and responsibilities:

• Assists in answering calls from end users, support companies and vendors.
• Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end user questions and problems.
• Provides basic user support as needed.
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.

The ideal candidate will have the following background and experience:

• Associates Degree in Information Technology, related field, or equivalent work experience required.
• At least 1 year of experience working in an IT support role strongly preferred. 
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office preferred, but not required.
• Must have strong communication and customer service skills.

Working Conditions:

Environment (Office, warehouse, etc.) 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.