It Support Manager

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

It's Time to take your career to a higher altitude with GP Mobile
GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US
We are looking for highly motivated people to join our team. If you want to build your career while working in a fun, fast-paced environment, GP Mobile is the place to be!
Candidatos bilungues son preferidos, pero no requerido.
Why Join Our Team?#LimitlessPotential
We believe in #Integrity #Transparency #Excellence #OwnYourBusiness #ServeWithPassion
GP Mobile is seeking a motivated and tech-savvy IT Support Manager to join our team and provide support to our corporate office and field associates. In this role, you will work closely with the IT team to ensure the smooth operation of our technology infrastructure and systems. Your responsibilities will include troubleshooting technical issues, providing end-user support, and assisting with various IT projects. As an IT Support Manager, you will assist with service inquiries from our retail store locations and the field support staff. This position will report daily to the corporate office.
What you will do in your role:

• Support and maintain computer systems, desktops, and peripherals at a retail location via remote access and on-site when necessary.
• Lead Tier 1 support personnel and efforts
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure they are in optimal working condition.
• Troubleshoot problem areas in a timely and accurate fashion, so all of our retail locations can provide a great sales and service experience to our customers.
• Support the stable operation of the computer networks at our retail locations.
• Support includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links with minimal network downtime.
• Diagnose, resolve, and document hardware and software network problems.
• Maintain in-house technology equipment and IT assets.
• Coordinate the inbound and outbound shipping of IT assets.
• Perform other duties, as assigned.

The experience you'll bring:

• 3-5 years of PC, Network, and Hardware Technician experience
• Preferred A+ and Network+ certification or equivalent work experience
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook)
• Working knowledge of MS 365 Office administration
• Ability to work effectively both independently and as a team
• A high school degree or GED is required
• Strong organizational skills, attention to detail, and good communication
• Technologically proficient
• Ability to work in other locations as the needs of the business dictate
• Some travel required
• Ability to lift to 75 lbs.

What's in it for you:

• Competitive base pay
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career
• Leadership and development programs

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At GP Mobile we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles."
At GP Mobile, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.