Address
Form of workCarmel Partners, one of the nation's leading specialists in real estate investment management, with expertise in the investment, development, and construction of multi-family real estate, is seeking an IT Support Associate in our San Francisco Regional Office.
Summary
The IT Support Associate acts as the first point of contact for IT-related issues throughout the entire company. The IT Support Associate provides resolution to issues whenever possible and escalates issues to other members of the Business Intelligence and Technology team as necessary, ensuring exemplary customer service in every situation.
A place for you
Here at Carmel, we don't just invest in buildings, we invest in careers. If you don't meet every qualification listed in this job posting, we encourage you to apply anyway. We are building diverse teams of unique talent and strongly encourage people from underrepresented groups to apply. Everyone takes their own path to get here. Join us!
Who you are
You're a pro at communicating on the page, on the phone, and in person, including explaining technical solutions in a non-technical way. Managing multiple projects under time constraints is no problem for you, likely because of your keen attention to detail and problem-solving skills. You're great with people, which shows in your customer service and ability to diffuse stressful situations in a thoughtful manner. You are always looking at the bigger picture of what is being presented to make sure you are solving the entirety of the problem facing the user, not just the apparent technical issue.
What you'll do
What you'll bring
Compensation and Benefits
Compensation and Benefits play a key role in your choice of employer, and our goal is to invest in you and your experience here. You'll find a competitive compensation and comprehensive benefits package at Carmel.
The Base salary range for this position is $75,000 to $85,000. The Company provides this compensation range and general description of other compensation and benefits that it, in good faith, believes it might pay and/or offer for this position. Total compensation for this role also includes a bonus incentive in addition to the base salary. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Choose Carmel
At Carmel Partners, our mission is to create exceptional multifamily communities that enrich lives and neighborhoods.
Founded in 1996, Carmel is one of the nation's leading specialists in real estate investment management, focusing on U.S. multifamily development and construction, renovation, and debt investments. Through its vertically integrated platform, Carmel seeks to achieve superior risk-adjusted returns across varying market cycles by investing in relatively supply-constrained, high barrier-to-entry markets in the United States.
DEI Statement
We are committed to equitable hiring and promotion practices. We lead with integrity and believe in building a diverse and inclusive workplace, rooted in a culture of mutual respect. By welcoming varied backgrounds, perspectives, and ideas, we cultivate engagement and a sense of belonging that creates community within, so Carmel can build communities that thrive.
Carmel Partners is an Equal Opportunity Employer, committed to providing employees with a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, gender, gender identity, gender expression, sexual orientation, pregnancy and reproductive decisions, family or parental status, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
Notice to Third-party Agencies: Carmel Partners does not have any standing offers to pay any referral compensation or recruitment fees for any open positions. Unless there is a signed agreement providing otherwise, Carmel Partners will not pay any compensation to any employment firm, staffing agency, recruiter, or other third party for any resumes or candidate profiles that are provided, even if the individual is hired by Carmel Partners. In the event a recruiter or third-party agency/firm submits a resume or candidate profile without a signed active agreement, Carmel Partners explicitly reserves the right to pursue, and hire said candidate without any notice or financial obligation to the recruiter or agency/firm. Carmel Partners reserves the right to retain, use, transfer and distribute any resumes and candidate profiles that are submitted, including those submitted to hiring managers.
Summary
The IT Support Associate acts as the first point of contact for IT-related issues throughout the entire company. The IT Support Associate provides resolution to issues whenever possible and escalates issues to other members of the Business Intelligence and Technology team as necessary, ensuring exemplary customer service in every situation.
A place for you
Here at Carmel, we don't just invest in buildings, we invest in careers. If you don't meet every qualification listed in this job posting, we encourage you to apply anyway. We are building diverse teams of unique talent and strongly encourage people from underrepresented groups to apply. Everyone takes their own path to get here. Join us!
Who you are
You're a pro at communicating on the page, on the phone, and in person, including explaining technical solutions in a non-technical way. Managing multiple projects under time constraints is no problem for you, likely because of your keen attention to detail and problem-solving skills. You're great with people, which shows in your customer service and ability to diffuse stressful situations in a thoughtful manner. You are always looking at the bigger picture of what is being presented to make sure you are solving the entirety of the problem facing the user, not just the apparent technical issue.
What you'll do
- Act as the first point of contact for all IT-related issues within the company, responding to requests for technical assistance in person, via phone, and electronically
- Respond to all inquiries promptly and with excellent customer service
- Research answers to client questions using available information resources
- Provide troubleshooting and resolution of software and technical issues when possible
- Escalate IT issues to the appropriate BIT department/personnel when unable to initially resolve
- Document and track each issue through to resolution in a timely manner, ensuring that all initial contacts from internal customers are resolved
- Troubleshoot reported problems by recreating the issue, performing root cause research, and testing possible solutions
- Maintain an up-to-date level of knowledge with regards to technology, in particular systems and devices actively in use by the company
- Develop and maintain relationships with IT vendors
- Manage non-PC devices, including printer, mobile phone setup and support
- Provide administrative support to the BIT team as required
- Assist as needed with new initiatives within the BIT department
- Assist with network administration
- Troubleshoot equipment problems to best of ability
- Provide on-site hardware support as necessary to resolve minor computer issues
- Other duties, responsibilities and special projects as assigned; some travel required
What you'll bring
- High School diploma or equivalent required
- Minimum of 2 years' experience in IT support in an enterprise corporate setting both onsite and in a remote capacity
- Knowledge of mobile device configuration and support (Apple and Android)
- Required Experience in Supporting Mac OS laptops and iOS devices, preferable with JAMF Device Management Utility
- Windows support experience a must
- Experience with Active Directory preferred
- Experience with Zoom preferred
- Excellent customer service
- Ability to handle sensitive and challenging support situations with a calm and methodical approach
- Experience working with Executives and sensitive IT situations
- Excellent verbal and written communication skills
- Proven ability and desire to learn new software systems
Compensation and Benefits
Compensation and Benefits play a key role in your choice of employer, and our goal is to invest in you and your experience here. You'll find a competitive compensation and comprehensive benefits package at Carmel.
The Base salary range for this position is $75,000 to $85,000. The Company provides this compensation range and general description of other compensation and benefits that it, in good faith, believes it might pay and/or offer for this position. Total compensation for this role also includes a bonus incentive in addition to the base salary. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Choose Carmel
At Carmel Partners, our mission is to create exceptional multifamily communities that enrich lives and neighborhoods.
Founded in 1996, Carmel is one of the nation's leading specialists in real estate investment management, focusing on U.S. multifamily development and construction, renovation, and debt investments. Through its vertically integrated platform, Carmel seeks to achieve superior risk-adjusted returns across varying market cycles by investing in relatively supply-constrained, high barrier-to-entry markets in the United States.
DEI Statement
We are committed to equitable hiring and promotion practices. We lead with integrity and believe in building a diverse and inclusive workplace, rooted in a culture of mutual respect. By welcoming varied backgrounds, perspectives, and ideas, we cultivate engagement and a sense of belonging that creates community within, so Carmel can build communities that thrive.
Carmel Partners is an Equal Opportunity Employer, committed to providing employees with a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, gender, gender identity, gender expression, sexual orientation, pregnancy and reproductive decisions, family or parental status, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
Notice to Third-party Agencies: Carmel Partners does not have any standing offers to pay any referral compensation or recruitment fees for any open positions. Unless there is a signed agreement providing otherwise, Carmel Partners will not pay any compensation to any employment firm, staffing agency, recruiter, or other third party for any resumes or candidate profiles that are provided, even if the individual is hired by Carmel Partners. In the event a recruiter or third-party agency/firm submits a resume or candidate profile without a signed active agreement, Carmel Partners explicitly reserves the right to pursue, and hire said candidate without any notice or financial obligation to the recruiter or agency/firm. Carmel Partners reserves the right to retain, use, transfer and distribute any resumes and candidate profiles that are submitted, including those submitted to hiring managers.
