Address
Form of workJob Description
SNI Technology’s top client located in Pleasanton, CA is seeking to hire a talented Associate IT Support Services Analyst for an exciting 4-month, contract-to-hire opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Pleasanton, CA office.JOB DESCRIPTION
Associate IT Support Services Analyst
As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of our Pleasanton, CA branch location. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.
DUTIES & RESPONSIBILITIES (% of Time)
- Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
- Install, monitor and maintain user workstations, operating systems and applications. (25%)
- Suggest and implement Helpdesk/IT support process improvements. (10%)
- Assure compliance with internal controls related to particular IT functions. (5%)
- Write knowledgebase articles of solutions and “how to” information for users and IT Technicians. (5%)
- Administer and maintain network security access. (5%)
- 1 year experience demonstrable Windows operating system and MS Office expertise
- 1 year experience Microsoft Active Directory environments and in applying application security therewith.
- 1 year support of basic network infrastructure including LANs, WANs and WiFi.
- 1 year experience Microsoft Server support
- 1 year managing medium to large projects from planning to fulfillment.
- Bachelor’s degree in related field preferred
- Microsoft Certification preferred.
- Cisco Networking Certification preferred.
- ITIL Certification preferred.
- Teamwork - Build and sustain cooperative working relationships.
- Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
- Self-Management – Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner. Manage multiple projects and competing priorities.
- Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
- Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Writing – Write in a clear, concise, and organized manner for the intended audience.
- Customer Focus – Quickly and effectively, solve customer problems.
This job requires up to 10% domestic travel.
WORK STATUS & LOCATION
This full-time, hourly non-exempt position is located in Pleasanton, CA. This position requires onsite work in the Pleasanton office 5 days per week. Please note this is not a remote position. Relocation is not available for this position.
COMPENSATION & BENEFITS
The compensation for this position is in the range of $25.24 to $32.84 per hour during the 4-month contract duration of the assignment, with an estimated salary range equivalent of $52K to $68K annually upon conversion to permanent. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more.
Insurance, and other benefit options that are offered upon conversion to permanent status include:
- Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
- Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
