It Support Associate

WHO WE ARE

We offer services in preconstruction, construction management, and general contracting. We take individual ownership of projects and produce results. Employees are empowered and held accountable. We have a sense of urgency. We do what it takes to get the job done on time, to the highest standards. As a company we are flexible and adaptable, and so are our people. If you are driven, solution-focused, results-oriented, and a true team player, we want to talk to you.

SUMMARY OF POSITION

Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ensures that employees face minimal disruption in their use of technological tools and platforms. The IT Support Associate will report directly to the IT Support Manager.

An ideal candidate should possess an associate or bachelor’s degree in Computer Science, Information Technology, or related field is highly preferred. Previous experience in an IT support role or similar capacity with strong problem-solving and interpersonal skills is required. We offer a competitive compensation and benefits package including Medical/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match and paid PTO/holidays.

Qualified applicants may apply on our website at https://careers.kinsleyconstruction.com/ or mail, fax or email resume including salary requirement to:

KINSLEY CONSTRUCTION, INC.

PO BOX 2886

YORK PA 17405

717-815-6909 (Fax)

careers@kinsleyconstruction.com

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

FEMALES, MINORITIES, VETERANS AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY

TYPICAL RESPONSIBILITIES / ESSENTIAL FUNCTIONS

• Respond to user queries via phone, email, chat, or in-person, addressing incoming technical queries, troubleshooting problems, and providing solutions to software, hardware, and network issues.
• Use diagnostic tools and best practices to troubleshoot issues, and log, categorize, and prioritize support requests in the IT service management system. Keep accurate records of all interactions and steps taken to resolve problems.
• Coordinate with other IT professionals to resolve complex problems, working closely with other IT teams to escalate, resolve, and prevent complex issues.
• Install, update, maintain, set up, and configure workstations, laptops, mobile devices, and software applications in accordance with company standards.
• Educate and guide users on IT best practices, solutions, tools, and platforms, assisting them in understanding and making the best use of IT resources, and providing guidance and informal training.
• Perform routine checks and maintenance on IT equipment to prevent potential issues.
• Create and maintain technical documentation, user guides, and FAQs to promote self-service and reduce recurring issues.
• Gather user feedback post-resolution to ensure satisfaction and identify areas for improvement.
• Continuously learn about new technology trends, tools, and best practices in IT support.
• Perform other related duties to support the IT Department.

EXPERIENCE & EDUCATION

• Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not essential
• 1-2 years of experience in an IT support role or similar capacity
• Familiarity with various operating systems (e.g., Windows, macOS, Linux) and IT service management tools
• Strong problem-solving skills and a customer-centric approach
• Excellent interpersonal and communication skills
• Ability to handle multiple tasks and prioritize work in a fast-paced environment
• Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus