It Support Analyst

Reporting to the Assistant Director of Computer Operations, the Technology Support Analyst provides support for the desktop operations and networking for the Rutgers University Foundation (RUF). The position has primary responsibility for installation, operations, and maintenance of our desktops and laptops as well as the physical and virtual server and network environment. Research, document, and implement policies and procedures, and corresponding controls, for computer operations. Responsible for operating system maintenance, upgrades, and software licensing. Provides research and input into the strategic plans and implementation for the operations architecture. Maintains system up-time and issue resolution within these expectations. Provides the highest level of customer support and service to our staff, alumni, donors, and the university community.

Key Duties and Responsibilities:

• Responsible for ensuring the delivery of efficient, cost-effective, strategic technology solutions to RUF staff
• Primarily responsibility to serve as support for the desktop, networking, and mobile operations group.
• Provides cross-functional support on all technical issues.
• Fosters excellent communication and teamwork within the organization, University and external vendors while maintaining an equal distribution of workloads and resolutions.
• Responsible for installation, operation and maintenance of our physical and virtual server environment that provides the architecture for our application systems and data file structures.
• Provides networking support for all buildings and coordinates networking and firewall projects with our university partners.
• Executes the utmost in reliability, accessibility, security, performance, and compliance in the system architecture and
• Provides hands-on support for systems in a complex hybrid computing environment including system hosting, cloud computing and on-premises support.
• Develops and implements policies and procedures for computer operations.
• Helps maintain licensing database and ensures compliance with software, hardware licensing, and maintenance schedules.
• Collaborates with the assistant director, rigorously monitors and maintains the security posture of our environment and ensures compliance with the University security standards, regulations, and protocols as part of the team that is responsible for the execution of system backup procedures, restoration plans and disaster recovery.
• Research emerging technologies including computer operations, system administration, networking, firewalls, security, regulatory compliance, system backups and recovery, system hosting and cloud computing.

Skills and Abilities

Consistency

• Deliver work accurately and on-time
• Demonstrate the ability to own increasingly complex projects/programs with evolving priorities
• Take initiative to develop strategy

Contributions

• Demonstrate creativity and innovation
• Contribute to and advance the operational goals of the department/project/program

Competencies

• Demonstrate mastery of individually defined roles and responsibilities within the department/project/program
• Demonstrate ability to influence/advance ideas across levels/departments and to be seen as someone who establishes new operational efficiencies

Leadership

• Work on straightforward projects which have a distinct beginning and end date
• Complete tasks assigned by lead and/or manager
• Shift to owning components of projects and programs
• Ability to positively influence and advance ideas across levels and departments
• Provide positive customer service with a solution-oriented mindset.

Education/Qualifications:

Requires a bachelor’s degree in computer science, information technology, business administration or management. Must have two years of professional relevant experience in computer operations and networking. Preference will be given to candidates who have a strong knowledge and working experience in several of the following technologies: Microsoft Windows Active Directory; Microsoft Operating Systems (including Server OS); Microsoft Office 365.

Mental Demands

Clarity of focus while juggling complex projects or deadlines.

Workplace Arrangements 

• This is classified as an office-centric hybrid position. Colleagues working under an office-centric hybrid arrangement have a primary workstation in a university or foundation location and are in the office between one and five days a week. The frequency with which they are present in the office depends on their role and function and the interdependency of other functions.

Working Conditions

• This position requires little physical effort. Will work evenings, weekends, or odd hours to meet resource-raising commitments. This individual is expected to have a cell phone and be on-call for system maintenance, emergencies, and end-user Typical working conditions with an absence of disagreeable elements. This position requires some early mornings and late evenings to accommodate meetings, travel, events, and constituent’s schedules. This position is classified as essential.
  

Benefits

• Office-centric hybrid work schedule
• Comprehensive medical
• Comprehensive no cost dental, and no cost vision insurance for employee and dependents
• 403(b) plan with matching employer contribution
• Accrual of three weeks of annual vacation time, in addition to accrual of five wellness days each year
• Nine holidays, as well as four flex days
• Parental leave
• Significant tuition reductions
• Professional development is highly valued at the Rutgers University Foundation, where employees are encouraged to look across the organization to develop new skills and abilities for professional career progression
• $40 monthly cell phone reimbursement

Rutgers University Foundation
Since its founding in 1973, Rutgers University Foundation has advanced Rutgers’ pursuit of excellence in education, research, and public service. The foundation inspires philanthropic support and enduring connections with alumni, parents, friends, corporations, foundations, and other supporters, raising money for university priorities and empowering Rutgers to better the world. The foundation is a tax-exempt 501 (c)(3) organization and also encompasses the Rutgers University Alumni Association, which builds community and fosters scarlet pride through the meaningful engagement of current and future alumni. For more information about Rutgers University Foundation, visIT Support.rutgers.edu.

Equal Employment Opportunity

It is Foundation policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

COVID-19

Under Presidential Executive Order 14042, Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, employees must be fully vaccinated prior to beginning employment with the Rutgers University Foundation.

The Foundation will consider requests for exemptions from the executive order’s vaccination requirement for medical or religious reasons. However, if you are not granted an exemption for a medical or religious reason, you must be fully vaccinated against COVID-19.