It Pmo Support/Release Analyst (Hybrid)

Job Summary
The PMO Support/Release Analyst participates in the Release Management lifecycle which includes scheduling, coordinating, reporting, and the management of releases across the enterprise for both infrastructure and applications across various portfolios. The analyst provides analytical and technical support to Program Management Office (PMO) tools, including software to support release, testing, and Project and Portfolio Management (PPM) processes.
Responsibilities
· Assist in the planning, coordination, and tracking of all production-related activities required to support successful deployments
· Conduct quality checks and audits to ensure compliance with IT Compliance policies and regulations, including evaluation of documentation and approvals related to the change.
· Create and distribute communications regarding release status, Change Advisory Board agendas, and scorecards, including executive status reports
· Perform activities to support emergency and expedited releases procedures ensuring timely deployment of time-sensitive changes
· Develop and maintain release policy & procedure documentation and training materials documentation, ensuring that they are accurate and up-to-date.
· Generate and maintain dashboards and metrics
· Facilitate Change Advisory Board meetings, including issuing meeting minutes.
· Authorize changes for deployment in release and application management systems
· Provide timely escalation to IT Leadership where necessary/appropriate
· Identify opportunities to improve the procedures and tools used for the distribution and implementation of IT changes into production and use of PMO tools
· Perform administrator activities to support the use of PMO tools, including but not limited to, Jira, Smartsheet, and Microfocus ALM
· Develop and deliver user training materials and programs to support PMO tools that meet the needs of different audiences, including in-person and virtual training sessions
· Provide end-user support and act as the “go to person” for day-to-day troubleshooting and assistance
· Contribute to the management of the Smartsheet Community of Practice (CoP), striving to promote self-sufficiency and enhance the capabilities of the business user community.
JOB REQUIREMENTS
Education
· Bachelor's Degree in information technology, computer science or a related field

Knowledge, Skills, and Experience

• Effective oral and written communications to interact with a diverse group of managers, and technical and application teams.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• The ability to quickly learn new skills and adapt to changes in the work environment, including the ability to effectively apply past learning to new situations.
• The ability to adapt quickly to changing priorities, work environments, and demands, including the ability to thrive in a fast-paced and dynamic workplace
• Self-motivated individual with the ability to proactively identify areas for improvement, adapt quickly to changing circumstances and take ownership of their own professional development.
• The ability to build strong working relationships with colleagues and stakeholders at all levels of the organization, and to effectively influence and educate others on compliance requirements and objectives
• Judgment, attention to detail and critical thinking skills to evaluate information, identify key issues, and make effective decisions that align with the compliance objectives and procedures.
• Prior experience with collaborative tools e.g., Jira, Confluence is a plus
• Familiarity with MS Office/Visio/ SharePoint is a plus
• General knowledge of SDLC methodologies & framework especially SAFe agile framework is a plus
• Exposure to Dev/Ops and CI/CD operations and concepts is a plus

Additional Requirements (travel, etc.)

• None at this time

Diversity, Equity & Inclusion
At Benjamin Moore, we believe diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business. We are committed to driving change within our organization through purposeful Diversity, Equity & Inclusion (DE&I) efforts, while also focusing on our customers and communities in which we serve. Our DE&I efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence and Safety. Our Social Impact programming of strategic local and national partnerships, in-kind donations, volunteerism, and more expands our ability to make a difference in the lives of all of our stakeholders. We hope you will join us and become an advocate for diversity and inclusion here at Benjamin Moore.
At Benjamin Moore & Co, we don’t just accept difference — we celebrate it, we support it, and we thrive because it benefits our employees, our products, and our community. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benjamin Moore is proud to be an equal opportunity employer.
Student Loan Repayment Assistance Program
Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee’s student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.
Company Profile
Click to see how you can paint your future!
The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 140 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success, and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.
Benjamin Moore & Co is an equal opportunity employer that is committed to a culture of inclusion and diversity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business need.
EOE M/F/D/V