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Job Description
The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 9,000 diverse professionals and knowledgeable experts.
The DOC seeks to recruit an IT Support Analyst to assist with all aspects of the Information
Technology division. Under supervision, the selected candidate will be responsible for the following;
- Respond to routine and complexed incidents regarding end-users and production systems;
- Respond to customer inquiries via phone, e-mail, or Service Desk ticketing system
in a professional and timely manner;
- Provide efficient and effective technical resolution for all support request;
- Record/track incidents from initial support response to resolution using Service
Desk ticketing system;
- Apprise end-users and team members of the status and progress of pending
incidents and requests;
- Analyze and escalate incidents/problems to the appropriate IT team when required;
- Provide a positive experience to clients through meeting and exceeding
end-user expectations, and engendering confidence that requests will be resolved;
- Provisioning and de-provisioning network accounts using Active Directory and
other management consoles.
Qualifications
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job Description
The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 9,000 diverse professionals and knowledgeable experts.
The DOC seeks to recruit an IT Support Analyst to assist with all aspects of the Information
Technology division. Under supervision, the selected candidate will be responsible for the following;
- Respond to routine and complexed incidents regarding end-users and production systems;
- Respond to customer inquiries via phone, e-mail, or Service Desk ticketing system
in a professional and timely manner;
- Provide efficient and effective technical resolution for all support request;
- Record/track incidents from initial support response to resolution using Service
Desk ticketing system;
- Apprise end-users and team members of the status and progress of pending
incidents and requests;
- Analyze and escalate incidents/problems to the appropriate IT team when required;
- Provide a positive experience to clients through meeting and exceeding
end-user expectations, and engendering confidence that requests will be resolved;
- Provisioning and de-provisioning network accounts using Active Directory and
other management consoles.
Qualifications
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
