IT - Sr. Systems Technician

Operational Management

• Take ownership for the technical environment to include process improvements
• Onsite and remote, software, hardware, antivirus, mobile device management, document management, password and login management
• Provide support to the furthest extent possible with hardware and software associated with activities such as desktops, laptops, mobile phones and devices and any attached peripherals.
• Support to be accomplished in a timely and accurate manner with focus on the highest level of customer service.
• Ensure the stable operation and efficient performance of company networks.
• Configure, test, maintain, monitor, and troubleshoot end-user PCs, and related hardware and software to meet required service level targets.
• Perform remote analysis, diagnosis, and resolution of potentially complex hardware and software issues for end users; follow processes for resolution and escalation of issues where required.
• SME on firm's computer hardware, operating systems, applications, and software.
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Acquisition & Deployment

• Respond to incoming calls, emails and other contact methods regarding any IT problems or requests for service.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT operations.
• Troubleshoot input/output devices, including printers and scanners.
• Analyze system, server, application, network, and input/output device performance.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations.
• Exchange information and knowledge related to IT services with other departments and locations.
• Participate in and support capacity planning and the development of long-term goals for systems and software in conjunction with department managers.
• Plan and implement any improvement, modification, or replacement of network infrastructure components.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Develop and implement policies, procedures, and associated training for network

Required Skills, Education and Experience:

• College degree in Information Sciences or related field and 1-2 years' experience OR 5+ years' strong relevant industry experience
• Proactive approach with ability to research wide of related issues as needed
• Extremely proficient with technical troubleshooting methodologies.
• Understands when new or alternate solutions are necessary and is able to present ideas in user-friendly language to non-technical staff and end users .
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Expertise in technologies used to enable remote employees including, but not limited to telephony, PCs, wireless networking, WiFi, and Smartphone
• Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
• Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the business.
• Exceptional written and oral communication skills.
• Strong documentation skills with ability to absorb and retain information quickly
• Experience in a high contact, fast paced environment.
• Wide range knowledge of diagnostic utilities used in the troubleshooting of technical issues.
• Experience with data management methodologies.
• Strong knowledge of current generation network hardware, including routers (Cisco), switches (Cisco), firewalls (Palo Alto), content filters (Palo Alto), and load-balancers (Citrix).
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  Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
• Required regularly to stoop, kneel, crouch, or crawl
• Required regularly to sit and walk
• Required occasionally to lift and/or move up 50 pounds