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Form of workPosition Summary
The IT Specialist position will provide professional and knowledgeable assistance to the SVP-Senior IT Manager along with providing administrative and technical support to all employees of Citizens Alliance Bank, Forstrom Bancorporation and all of their affiliates.
This position will receive calls and respond to employee inquiries and concerns. The IT Help Desk must identify problems and solutions that best meet the Bank's and the IT Department's needs. This position will perform duties related to making sound decisions within the Banks polices and established approved guidelines.
The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.
Essential Functions
To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employer has the right to revise this position description at any time. The position description is not a contract for employment.
Contact Citizens Alliance Bank's Human Resources Department for a full job description via email: humanresources@citizensalliancebank.com
Citizens Alliance Bank is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.
Citizens Alliance Bank prides itself on its Core Values, which are Humility, Respect, Genuine Care for Others, Finds a Way, Effort, and Owning It.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The IT Specialist position will provide professional and knowledgeable assistance to the SVP-Senior IT Manager along with providing administrative and technical support to all employees of Citizens Alliance Bank, Forstrom Bancorporation and all of their affiliates.
This position will receive calls and respond to employee inquiries and concerns. The IT Help Desk must identify problems and solutions that best meet the Bank's and the IT Department's needs. This position will perform duties related to making sound decisions within the Banks polices and established approved guidelines.
The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.
Essential Functions
To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Set up new computers.
- User administration for various systems including Active Directory.
- Manage and control permissions to sensitive data including but not limited to Financial and personally identifiable information.
- Excellent written and verbal communication skills.
- Routine testing of software and hardware as directed for possible required fixes and patches.
- Patch Management.
- Update installations.
- IT Projects as directed by the SVP/Sr IT Manager.
- First level technical support.
- Answer staff calls - trouble shooting.
- Determine necessity to involve SVP/Sr IT Manager.
- Research Information Technology projects and purchases.
- Tracking of software license and inventory of hardware and software.
- Disposal and/or repurposing of used computers.
- Web Administration.
- Obtain and maintain a working knowledge of regulatory requirements as they relate to safety and soundness, compliance and operations.
- Training and Knowledge of regulations governing Internet security practices.
- Compile and advise accurate information to management and staff.
- Research for potential improvements to technical environment.
- Willingness to learn both on the job and via additional outside technical training.
- Work independently towards accurate and timely resolution of computer issues.
- Provide technical support to ATM's, Security Systems, and other Bank equipment.
- This position requires a valid Driver's License.
- All employees are expected to exemplify and follow our core values.
- Regular attendance and punctuality when reporting to work.
- Travel for trade and industry schools and seminars as needed.
- This position may require installation of a Multi-Factor Authentication (MFA) app on an employee's personal mobile device. THE MFA apps are used to authenticate a user's identity to the system for security purposes.
- Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank's policies and procedures.
- Perform other duties as assigned and requested.
The employer has the right to revise this position description at any time. The position description is not a contract for employment.
Contact Citizens Alliance Bank's Human Resources Department for a full job description via email: humanresources@citizensalliancebank.com
Citizens Alliance Bank is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.
Citizens Alliance Bank prides itself on its Core Values, which are Humility, Respect, Genuine Care for Others, Finds a Way, Effort, and Owning It.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
