It Support Specialist

Department: Butte, MT

Work Schedule: Monday - Friday 8-5 unless needed

Job Status: Full Time

Amount of Travel: 20-30%

Position Summary

The IT Support Specialist uses established fact-finding approaches, knowledge of pertinent work procedures, systems software, and computer equipment to troubleshoot and maintain systems in good operating condition. This individual will analyze, test, troubleshoot, and evaluate issues with hardware, software, cloud SAAS systems, and when needed, the network. Perform maintenance to ensure computers and equipment on the network operate correctly with minimal interruption. Candidate must have a valid Class D driver's license.

Essential Function

Essential Function Statements

• Configure, update, and maintain computers, tablets, and some mobile devices.
• Configure security settings or access permissions for groups or individuals.
• Analyze and report security issues and breaches of protocols.
• Identify the causes of problems using diagnostic testing software and equipment.
• Document network support activities through the help desk software system.
• Configure server processes, cloud SAAS, and other software to accommodate user needs.
• Install network software, including security or firewall software.
• Provide telephone support related to help desk requests.
• Analyze data to determine usage, disk space availability, or potential issues.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
• Create or update technical documentation for installations or changes to existing installations.
• Train users in procedures related to applications software or related systems.
• Test repaired items to ensure proper operation.
• Document help desk requests and resolutions.
• Research hardware or software products to meet technical networking or security needs.

Position Qualifications

• Working under pressure - Ability to complete assigned tasks under stressful situations.
• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Judgement - The ability to formulate a sound decision using the available information.
• Research Skills - ability to design and conduct a systematic, objective, and critical investigation.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Patience - Ability to act calmly under stress and strain, and to not being hasty or impetuous.
• Team Player - Possess the ability to work in a team environment.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Ambition - the drive to achieve personal advancement.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.

Skills & Abilities

Education: Bachelor's Degree (four-year college or technical school or equivalent relevant experience) Field of study: Computer Science, Information Technology, Networking or Directly related field

Experience: 1 plus years of experience providing IT support.

Computer Skills: This position requires knowledge of the principles, practices, and procedures required to design, analyze, and maintain Local Area Network systems and related software.

Work Environment: Position requires the ability to sit for a long period of time while using a computer. The work will be conducted within an office environment but there may be a slight possibility of going out into the field.

Pioneer is a Montana based employee-owned company that offers a competitive salary, benefits, and incentive package. Pioneer Technical Services provides equal employment opportunities to all applicants and is an E-VERIFY company.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. .

Upon acceptance of an offer, a complete background and drug screening will be conducted.