IT Services Manager

Attendance on Demand, Inc. is a leading scheduling, time and attendance company dedicated to delivering cutting-edge solutions to our clients. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction. We are seeking an experienced IT Service Manager to join our talented hybrid team here in Michigan.

Position Summary:  As an IT Services Manager, you will play a pivotal role in the operational leadership of our company's technology, overseeing client hosted services and corporate infrastructure. This position involves hands-on, day-to-day infrastructure management, supported by a team of internal experts ensuring 24 x 7 data center operations. Utilizing our automation software and extensive channel partnerships, you will contribute to delivering off-the-shelf and custom end-to-end SaaS solutions.

Qualifications:

• 5+ Years of Progressive Leadership Experience in Information Technology (Development Manager, IT Operations Manager, Infrastructure Engineering Management, Process Information Officer, etc.)
• Strong Understanding of Product Development Fundamentals
• Strong Understanding of Data Center Fundamentals (SSAE-16, ITIL, etc.)
• Broad knowledge of data center and infrastructure technologies: Microsoft Windows Server, Microsoft SQL Server, VMware, Cisco, Citrix, Synology, Veeam, and HPE
• Experience Leading Teams Ranging from 6-20+ Direct & Indirect Reports
• Bachelor’s degree in a computer-related field or equivalent combination of education and related work experience
• Experience standing up, administering, and maintaining a High Availability Data Center

• Time & Attendance or Human Resource Management System/Software Experience (Preferred)
• Excellent project management skills, including organization, planning, time management, and prioritization
• Strong problem-solving, critical thinking, decision-making skills, and excellent attention to detail
• Good communication skills, including writing, speaking, and active listening

A few highlights of the main functions of this role:

• Oversee lifecycle management for all server and storage infrastructure architecture, solution strategies, and support.
• Collaborate with software development teams to create IT infrastructure strategies, lead technology migrations, and address ongoing operations and infrastructure needs.
• Define operational requirements for new technology implementations and communicate them to key stakeholders.
• Oversee and participate in server and other hardware/software installations and replacements, including virtualization and testing coordination.
• Be accountable for vendor relationships with service providers and technology manufacturers, ensuring compliance with SLA or scorecard measures.
• Work closely with software development teams to ensure the underlying architecture is sufficient.
• Oversee technical resources responsible for 24 x 7 data center operations supporting client services.
• Support the organization's information security needs with clear direction and consideration of security controls in  data processing, infrastructure and computing network(s).
• Effectively juggle multiple priorities in a hurried professional fashion.

We offer competitive salary and benefit package including health, dental, vision, and life plans; paid vacation, holiday, personal, and sick days; as well as a 401K plan with discretionary matching.

Work will be performed in the state of Michigan with some mandatory onsite/offsite meetings. 

We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran's status, or status within any other protected group.