- Proactively handle and assist guest communication issues and concerns by becoming immersed in ticketing, camping, public safety, and company policies.
- Maintain a working relationship with all departments to achieve the track and company goals including participation in business development and ticketing meetings.
- Supervise the hiring of event time staff for tram drivers, tram ambassadors, gate operations, ushers and Guest Services.
- Provide Guest Services training to full-time and event time staff including the development of protocol for how to handle complaints.
- Responsible for working with Sr Director of Ticket Operations of coordinating all aspects of Ticket Scanning at entry gates, including generating post-event scan data reports for track management.
- Assist with development of collateral materials for employees and guests including handbook.
- Assist with all campground operations and guideline development.
- Maintain and catalogue all service groups and service company documentation including agreements and certificates of insurance to ensure compliance.
- Assist Sr Director of Event Operations in coordinating ISS 24/7 Systems for event weekends.
- Coordinate ABI Workforce Management System.
- Prepare for upcoming event operational needs including daily assignments necessary to execute NASCAR event weekends
- Ability to travel when needed to other NASCAR facilities for personal career development, track needs, and managerial meetings.
- Other duties as assigned.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Oversee gate operations, ushers and Guest Services staff and additional areas as needed.
- Work with Sr Director of Event Operations on departmental budget review and tracking
- Demonstrate knowledge of principles and techniques of planning, implementing and supervising event staff.
- Handle conflicts, make decisions and exercise proper action during high tension and stressful situations based on data collected.
- Organize and prioritize work to meet deadlines.
- Detail oriented with strong organizational skills
- Maintain an effective working relationship with guests, employees, rental clients, NASCAR executives, and others encountered in the course of employment.
- Must be effective in both written and verbal communication.
- Must be able to multi-task.
- Work extended and/or irregular hours including nights, weekends & holidays. Approximately 2 months from an event working hours could increase to up to ten hours a day and up to seven days a week until the event has ended. There will be additional work on weekends throughout the year for non-race events averaging eight to twelve hours a day.
- Ability to operate automobiles and golf carts.
- Supervisory experience preferred.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!