It Service Manager 2

About the role 

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments. 

What you'll be doing 

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.  
• Manage and implement projects relevant to the specialist area. 
• Manage, develop, and coach a team of staff and implement performance management solutions where required. 
• Develops and motivate the team to help ensure the delivery of function and business targets. 
• Assess situations, issues, and opportunities and escalate when appropriate. 
• Acting as a point of escalation on complex issues and providing appropriate support to other team members 
• Maintain confidentiality in all business-related matters. 
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.  
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships. 
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.  
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget. 
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. 

What you have  

• Experience managing a P&L. 
• Experience managing SLAs, KPIs, and performance metrics. 
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report. 
• Experience in dealing with and influencing multi-tier management. 
• You must be authorized to work in the United States. 

Bonus Points 

• Advanced academic background, preferably to good degree level or equivalent. 
• Proven track record of work experience in a challenging commercial environment. 
• ServiceNow experience.  

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us