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SalaryJob Title: IT Service Delivery Manager
Job Location: Dallas, TX
Job Type: Fulltime
Your new career awaits you...
Are you looking for a company that you can call home and have opportunities to grow? Our innovative and growing organization is hiring an IT Service Delivery Manager. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company.
Job Description:
- Managing deliverables in a multi-vendor, deadline driven environment, pushing standardizations across Beacon oral surgery practices.
- Provide day to day operational oversight, information dissemination, question, and issue resolution.
- Responsible for providing excellent stakeholder management to internal and external leadership, oral surgery practices, and vendors.
- Act as a connection between Technology organization and the designated business units for all aspects of operational service level management.
- Develop and/or validate Change Requests.
- Serve as IT Asset Management Coordinator, by managing the delivery process for technology assets.
- Interface regularly with enterprise and sector infrastructure project teams.
- Meet cost and schedule targets and quality requirements, including program performance, customer satisfaction and financial performance.
- Adjudicate and approve PC admin rights requests.
- Ensure the delivery of high-quality services, performance to budgets and schedules and compliance with Service Level Objectives (SLOs).
- Accountable for metric/performance reporting approach.
- Accountable for all aspects of Service Provider Performance Management, including escalation and SLA management.
Required Qualifications:
- Bachelor’s degree in IT Management, Computer Science, Engineering or related discipline or equivalent work experience.
- At least 3+ years of experience working as Service Delivery Manager, preferably in MSO type of environment.
- At least 5 years of experience in Support Services, Network Operations, Consulting or Project Management within telecom or similar industry.
- Preferred – Healthcare technology experience.
- Proficiency in Office 365 & Azure.
- Good understanding of online and offline IT tools.
- Proven experience with developing and enrolling IT plans and strategies.
- Experience in architecting the technology infrastructure via understanding of on premise and cloud-based infrastructure components.
- Experience developing and maintaining technology roadmaps and leading projects in concert with IT architecture and line of business partners.
- Strong organizational skills and attention to detail to handle multiple tasks and priorities.
- Professional language and customer service mindset.
- Effective written and verbal communication skills.
- Ability to use discretion while working with sensitive information.
- Passionate about healthcare excellence.
Benefits:
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Referral Program
Special Requirements:
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
