Address
Form of workGENERAL STATEMENT OF JOB
Under general supervision, this position plans, organizes and directs data networks, including software and hardware, linking computer systems, telephone systems, and other electronic equipment. Reports to Chief Information Security Officer.
ESSENTIAL JOB FUNCTIONS
Provides network environment technical support including installation, configuration and maintenance of local area networks (LAN), wide area networks (WAN) and wireless networks; researches, troubleshoots and resolves problems with connectivity; supports fiber-optic backbone for enterprise network integration; monitors network traffic and web filtering security operations, planning; and provides network support for blade servers and remote user connectivity.
Installs new software and upgrades software for network operations; recommends advances in network technology to improve data and voice services; and designs and implements network topologies and configures equipment to provide optimum performance.
Plans, prepares, and implements security plans for the network; administrates the firewall and other related security equipment; monitors the performance of all network segments; minimizes network delays and bottlenecks; and performs regular security monitoring to identify any possible intrusions.
Assists departments with network related needs analysis and makes recommendations, including cost analysis, for upgrades to include servers, antennas, cabling, or other hardware components, as well as new software and configurations. Assists with specialized network design.
Performs other duties as assigned.
PERFORMANCE INDICATORS
Knowledge of Job: Has considerable knowledge of modern methods, concepts, practices, and principals related to the architecture, design, and integration of information systems and software applications. Knowledge of Enterprise system monitoring and management tools such as, Splunk, Wireshark, Palo Alto, NMAP, and SolarWinds. Knowledge of commercial enterprise-level tools and products to provide network services, including: firewalls, IPS/IDS, DNS, DHCP, web security, TACACS+, VPN and NAC. Knowledge of multiple computer languages. Thorough knowledge of leadership techniques, principles and procedures to assign, schedule, supervise, train and evaluate the work of assigned staff. Knowledge of office systems, practices and administration.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all City departments and divisions, co-workers and the public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."
Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time- off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with city policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the city.
Interpersonal Relationships: Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively to enhance activities and production of the division. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving divisional and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.
Time Management: Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.
Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the division. When a policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.EDUCATION & EXPERIENCE
Requires a Bachelor's degree in Information Technology or a related field or 2 - 4 years of in the support of network operating systems and related enterprise software, or an equivalent combination of education and experience.
SPECIAL REQUIREMENTS
Advanced degree or additional certification in Network + or Cisco Certified Network Administrator (CCNA), or Cisco Certified Networking Professional (CCNP), or Juniper Networks Certified Associate (JNCIA) or Juniper Networks Certified Professional, or Aruba Certified Mobility Associate (ACMA) or Aruba Certified Mobility Professional (ACMP) or certification is desired.
Requires a comprehensive background investigation to include a local, state and federal criminal history check.
A valid driver's license with an acceptable driving record.
Serves on-call and may have to provide after-hours troubleshooting and maintenance activities.MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of computers and peripheral equipment, deciliter, scanners, copiers, telephones, etc. Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Some lifting, carrying, pushing and/or pulling of objects and materials. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Communication: Ability to communicate ideas effectively, to include the preparation of reports and logs. Ability to listen and understand information and ideas being presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy and in a confidential manner.
Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer programming languages.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals; to determine interest and discount.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Research and Analysis: Thorough knowledge of research and analysis methods and techniques; thorough knowledge of statistical analysis and forecasting techniques
Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.
Employment Type: Full-Time Regular
Under general supervision, this position plans, organizes and directs data networks, including software and hardware, linking computer systems, telephone systems, and other electronic equipment. Reports to Chief Information Security Officer.
ESSENTIAL JOB FUNCTIONS
Provides network environment technical support including installation, configuration and maintenance of local area networks (LAN), wide area networks (WAN) and wireless networks; researches, troubleshoots and resolves problems with connectivity; supports fiber-optic backbone for enterprise network integration; monitors network traffic and web filtering security operations, planning; and provides network support for blade servers and remote user connectivity.
Installs new software and upgrades software for network operations; recommends advances in network technology to improve data and voice services; and designs and implements network topologies and configures equipment to provide optimum performance.
Plans, prepares, and implements security plans for the network; administrates the firewall and other related security equipment; monitors the performance of all network segments; minimizes network delays and bottlenecks; and performs regular security monitoring to identify any possible intrusions.
Assists departments with network related needs analysis and makes recommendations, including cost analysis, for upgrades to include servers, antennas, cabling, or other hardware components, as well as new software and configurations. Assists with specialized network design.
Performs other duties as assigned.
PERFORMANCE INDICATORS
Knowledge of Job: Has considerable knowledge of modern methods, concepts, practices, and principals related to the architecture, design, and integration of information systems and software applications. Knowledge of Enterprise system monitoring and management tools such as, Splunk, Wireshark, Palo Alto, NMAP, and SolarWinds. Knowledge of commercial enterprise-level tools and products to provide network services, including: firewalls, IPS/IDS, DNS, DHCP, web security, TACACS+, VPN and NAC. Knowledge of multiple computer languages. Thorough knowledge of leadership techniques, principles and procedures to assign, schedule, supervise, train and evaluate the work of assigned staff. Knowledge of office systems, practices and administration.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all City departments and divisions, co-workers and the public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."
Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time- off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with city policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the city.
Interpersonal Relationships: Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively to enhance activities and production of the division. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving divisional and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.
Time Management: Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.
Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the division. When a policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.EDUCATION & EXPERIENCE
Requires a Bachelor's degree in Information Technology or a related field or 2 - 4 years of in the support of network operating systems and related enterprise software, or an equivalent combination of education and experience.
SPECIAL REQUIREMENTS
Advanced degree or additional certification in Network + or Cisco Certified Network Administrator (CCNA), or Cisco Certified Networking Professional (CCNP), or Juniper Networks Certified Associate (JNCIA) or Juniper Networks Certified Professional, or Aruba Certified Mobility Associate (ACMA) or Aruba Certified Mobility Professional (ACMP) or certification is desired.
Requires a comprehensive background investigation to include a local, state and federal criminal history check.
A valid driver's license with an acceptable driving record.
Serves on-call and may have to provide after-hours troubleshooting and maintenance activities.MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of computers and peripheral equipment, deciliter, scanners, copiers, telephones, etc. Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Some lifting, carrying, pushing and/or pulling of objects and materials. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Communication: Ability to communicate ideas effectively, to include the preparation of reports and logs. Ability to listen and understand information and ideas being presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy and in a confidential manner.
Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer programming languages.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals; to determine interest and discount.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Research and Analysis: Thorough knowledge of research and analysis methods and techniques; thorough knowledge of statistical analysis and forecasting techniques
Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss
accommodations.
This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to
describe and does not necessarily list the essential job functions for a given position in a classification.
Employment Type: Full-Time Regular
