It Manager

Principal Responsibilities:

• Perform daily health monitoring of Met Council's IT systems, diagnose technical issues, conduct research, and implement upgrades.
• Ensure all Met Council hardware, operating systems, software, and related procedures adhere to organizational standards, values, and strategic plan.
• Work with team members, project teams, and other departments to expand or implement new systems that meet organizational needs.
• Manage technology help desk tickets ensuring a high level of customer service, ticket prioritization, and timely completion.
• Engineer server solutions meeting Met Council organizational needs and strategic plan.
• Deploy, configure, maintain, and administer new and existing servers, databases, storage, and backups.
• Collaborate with team members on the development and maintenance of standard operating procedures and the transfer of knowledge regarding Met Council IT systems.
• Perform daily server integrity checks, system and application log reviews, and verifications of scheduled job completion (backups, etc.).
• Test and apply OS, security patches, and system upgrades as needed.
• Create, change, and remove users, mailboxes, and other resources as requested.
• Perform regular backup operations and testing.
• Provide support per request from various constituencies including after-hours support.
• Repair and recover from hardware or software failures. Report and communicate with stakeholders and management.
• Perform periodic performance and capacity tests and submit results to management.
• Maintain server and application inventory and manage corresponding licenses.
• Additional responsibilities as required.

Competencies:

• Strong written, oral, and analytical skills
• Strong customer service skills
• Demonstrate organizational and project management skills
• Office 365 Administration, Active Directory Administration
• Knowledge of Windows command line tools: Power Shell, Scripting, Task Automation
• Knowledge of database management including SQL Server
• Ability to administer and deploy new systems as organizational needs require

Skill and Education:

• Associate's degree (required), Bachelor’s degree in Computer Science (preferred)
• 3 – 5 years experience with Windows System Administration (required)
• Experience in troubleshooting and analyzing of IT related problems
• Experience with the implementation of information technology integrations in a large organization with multiple sites
• Management experience
• Excellent verbal and written communication and presentation skills
• Ability to initiate, prioritize, and complete tasks in a high-pressure environment with minimal supervision
• Must exhibit intelligence and flexibility in the face of diverse challenges and situations

Physical Demands:

1. Required Constantly: walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot.
2. Required Frequently: Standing and climbing stairs; carrying laptop & computers (approx.10-25 lbs).
3. Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling.

Special Requirements:

• Willingness to travel to remote Met Council sites throughout the five boroughs of New York City.

Compensation: $70,000 to $85,000 per year.

Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.