Address
Form of workSupervision
Reports to: Supervisor, IT Operations
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we've had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
The IT Helpdesk Technician will provide first level day-to-day support to internal users. The position's focus is in computer operations, and end-user and desktop support (hardware and software). Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Utilizes computer equipment, software and diagnostic tools to perform a broad range of user assistance, equipment maintenance, and computer operations assignments.
Essential Duties
- Monitor and respond to requests to the IT Helpdesk, provide first tier technical support
- Provides Hardware & Software support to both end users and IT staff. May include and not limited to: adding new peripheral devices (printers, external media devices) into existing systems, monitor and tune systems to achieve optimum level of performance
- Conduct research and provide support to the Network Engineer & Systems Administrator on resolving technical issues
- Install and configure workstations based on company needs and requirements
- Performs bench testing of hardware and software, basic networking and server room cable management tasks
- Updates supervisor on status of projects or technical issues
- Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support
- Perform related duties or projects, such as tracking, identifying and labeling server room cabling
Qualifications
- Bachelor's degree in Computer Science, MIS, or related field (or equivalent work experience)
- Microsoft and Cisco certifications highly desirable
- 3 - 5 years in an IT Helpdesk role
- High degree of organization and attention to detail
- Ability to work well both in a team and independently
Technical Competencies
- Cloud Computing (Azure, AWS)
- Domain Based Administration; on premise active directory
- System Administration
- Application management
- Networking Administration
What's in it for you:
- Medical, Dental and Vision insurance options
- 401k with company match
- Paid Time Off
- Company provided equipment
- Advancement for career in IT
- Tuition & Certification reimbursement
Work Environment & Requirements:
- Environment: Normal office and server room conditions, the position requires driving to and from various company locations, but will primarily operate our of our office in Chino. Training will be conducted at HQ in Brea.
- Physical Effort:Work will require periodic lifting/carrying of up to 40 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions.
- Hazards:Negligible, little or no exposure to hazards.
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.
