It Helpdesk Administrator

Firstsource Advantage is now hiring Help Desk Support Administrator

The purpose and function of this position is to administer systems to ensure proper system functioning, data integrity, availability and client processing; to perform various tasks related to PC installation and support; and to perform personal computer, telephone, workstation and monitor maintenance.

Basic Purpose and Function

• Support systems to ensure proper system functioning, data integrity, availability and client processing.
• Perform various tasks related to PC installation and support.
• Perform personal computer, telephone, workstation and monitor maintenance.

Specific Duties and Responsibilities

• Provide Helpdesk Support for day to day issues.
• Assist with the day-to-day operations and administration of data systems, including performance monitoring, capacity and preventative maintenance.
• Assist end-users in accessing information, troubleshooting problems and resolving system inquires.
• Assist with employee moves, adds and changes.
• Ensure compliance with company technology policies.
• Perform PC, monitor and telephone, setup, maintenance and replacement.
• Review, define and communicate user requirements to internal/external providers and vendors.
• Available to perform off hours duties for work required during down time.

Minimum Skills Requirements

• Knowledge of PC hardware and software products.
• Knowledge of Windows Operating Systems.
• Knowledge of LAN/WAN communications.
• Excellent organizational skills and attention to detail.
• Ability to participate effectively in a team atmosphere.
• Ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Familiarity with networking and cabling.
• Familiarity with Windows and MS Office
• Familiarity with PC and IP Phone set up.

Apply Today!

https://careers.firstsource.com/job-invite/6582/

You must be able to work at the below location. No work from home is available for this position.

205 Bryant Woods South

Amherst, NY 14228

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Buffalo, NY 14228: Relocate before starting work (Required)

Work Location: In person