IT Help Desk Technician

IT Help Desk Technician

Loveland, OH 45140

Full-Time Position

Hours: Tuesday - Saturday 9am to 6pm (on site, not remote)

McCluskey Chevrolet is currently seeking an IT Help Desk Technician to join their team in Loveland, OH.

Responsibilities:

• Manage and resolve IT Help desk support requests
• Track all issues, communications, and resolutions in the internal Ticketing System.
• Create documentation for common issues.
• Work with IT Manager for escalation of advanced user or system issues as well as other projects as necessary.
• Support end users to address software, and hardware issues in a Windows environment as well as Apple Mac OS X.
• Break/Fix include installation, configuration, maintenance, and support for hardware and software.
• Valid driver's license with a good driving record required for regular local travel to all McCluskey Chevrolet locations.
• Prior Dealership IT experience a plus but not required.
• A+(A Plus) certification is a plus but not required
• Proficient skills with Microsoft Desktop operating systems.

Qualifications:

• Experience relevant to the functions of this job is required.
• Strong attention to detail, follow-through, and thorough work.
• Ability to multi-task, meet deadlines, and prioritize workload.
• Must learn quickly, adapt to change, and create solutions to common problems.

Benefits for you:

• Paid Vacations after first year w/ the company
• 401K
• Health Insurance
• Dental Insurance
• Vision Insurance
• Top 100 Workplaces in Cincinnati as voted on by employees for past 7 years!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.