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Form of workCompany Description: Instinct® is a rapidly growing, family-owned marketer and manufacturer of science based 100% natural pet food for dogs and cats. Instinct® is the Raw Brand, with a mission to get more raw nutrition into every bowl of dogs and cats, for proven healthier and happier long lives. Our company mission is to Empower people to transform the lives of pets. We are committed to hiring and developing a team of passionate, performance-oriented professionals who live by our 4 values of championing raw, empowered to make a difference, collaborating as one team, and striving for excellence through continuous learning and improvement. Our home office is located in St. Louis, Missouri with our Center of Excellence Raw Food kitchens in Lincoln, Nebraska.
Instinct® is part of the family-owned group, Agrolimen, who owns leading pet food and human food businesses in the US, China, Europe, and Africa.
Position Summary: This individual will assist users with Tier I and Tier II computer issues to minimize the downtime of the organization’s electronic users, which include up to 650 nodes and growing.
Primary Job Responsibilities
- Assist users via video calls, voice, and face-to-face with questions regarding software applications and operating systems, troubleshooting and assistance via remote software sessions.
- Monitor access to operating systems.
- Assist with hardware issues such as printers, workstations, cell phones, etc.
- Maintain the system for tracking all network documentation and hardware issued.
- On-call support after work hours as needed. Team rotational basis
- Other duties as assigned.
Personal Attributes
- Great attention to detail
- Strong analytical skills
- Strong verbal and written communication skills
- Strong interpersonal, listening, and follow-up skills
- Demonstrated ability to work effectively and positively under short timelines
- High comfort level working at a rapid pace
- Capacity to solve problems independently and creatively
Skills and Technical Expertise
- A+ certification or applicable experience
- Creative problem solving
- Ability to manage time efficiently and maintain a pace which allows for optimization of this role
- Proficiency in Microsoft Office365 products and platforms
- Technical knowledge of Windows and MacOS operating systems
- Microsoft 365 Administration
- Microsoft Intune
- Active Directory + Group Policy
- Networking + VPN
Required Experience
- A minimum of 4 years of Help Desk or similar system administration experience
Travel Requirements
- Reliable transportation
- 1-2 times a year travel to Nebraska
Compensation and Benefits
Highly competitive compensation package includes health and dental insurance, life and AD&D insurance, flexible spending accounts, health savings account, short and long-term disability, paid time off, Purpose Days off for company partner volunteer opportunities, and 401k with company match.
Our Instinct is to CHAMPION Diversity
At Instinct, we are as passionate about our people as we are about the pets we call family. We are committed to inclusion, empowerment, and respect. We believe that just like our pets, what sets us apart unleashes our greatest strengths. We thrive on the ability to not only empower people to transform the lives of pets through raw nutrition, but also to empower each other to inspire a culture that celebrates our differences. Our unique approach to pet food is what makes us who we are as a company, and our individual identities are what makes us a successful, innovative, authentic team.
