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Form of workJob Overview
As Meetings Manager you’ll make sure all our client meetings and events run smoothly - acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees.
As Meetings Manager you’ll make sure all our client meetings and events run smoothly - acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees.
Additional Benefits and Discounts provided to full-time associates:
- Medical/Dental/Vision Insurance
- Vacation time
- Vacation Enhancement
- Personal Day
- Paid Holidays
- Funeral/Bereavement Leave
- Pet Bereavement
- Footwear Reimbursement Policy
- $20,000 Life Insurance Policy
- Holiday Bonus
- Sick time
- Travel Benefits at IHG® Hotels & Resorts Worldwide
- Friends and Family Rate at the Crowne Plaza Lansing West
- Retirement Plan with company match
Duties and Responsibilities
Specific job knowledge, skills, and abilities:
The individual must possess the following knowledge, skills, and be able to demonstrate that he or she can perform the essential functions of the job:
Specific job knowledge, skills, and abilities:
The individual must possess the following knowledge, skills, and be able to demonstrate that he or she can perform the essential functions of the job:
- Drive a great working environment for teams to thrive – linking up departments to create sense of one team
- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Interact with outside contacts: guests, vendors, and other contacts as needed
- Negotiate sales prices within booking guidelines
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
- Build long term relationship with planners and hosts to increase loyalty to the brand
- At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
- Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting
- Conduct pre-event and post-event meetings with clients and colleagues to identify improvements to the guest experience
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
- Analyze client satisfaction surveys to improve services
- Conduct facility tours and entertain clients to enhance the guests’ meeting/banquet experience
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
- At pre-event planning stage consult with meeting planners to optimize all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
- A confident communicator with strong interpersonal strong skills
- Business language and tools acumen
Physical demands:
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to sit at a desk for up to 8 hours per day, with extended lengths of time viewing a computer screen.
- Must be able to stand and demonstrate a well-paced ability for up to 4 hours in length on occasion.
- Requires substantial use of wrists, hands, and fingers to operate office equipment such as computers, printers, multi-line phones, filing cabinets, and other equipment as necessary.
- Occasionally requires carrying or lifting items weighing up to 35 pounds.
- May have frequent standing and walking.
Qualifications and requirements
Bachelor's Degree/higher education qualification/equivalent in hospitality or 3+years total experience in a catering setting or related field preferred. Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience preferred.
Bachelor's Degree/higher education qualification/equivalent in hospitality or 3+years total experience in a catering setting or related field preferred. Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience preferred.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a drug free workplace. Background checks are done on all positions.
E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a drug free workplace. Background checks are done on all positions.
