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Form of workJob Description
Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity.
Responsibilities:
Responsibilities:
- Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person
- Log all support requests and document the steps taken to resolve them
- Provide technical support for hardware, software, and network issues
- Assist with setting up new user accounts
- Provide excellent customer service and ensure timely resolution of technical issues
- HS Diploma
- At least 1 year of experience in an IT support role
- Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting
- Excellent communication skills, both verbal and written
- Ability to prioritize and manage multiple tasks
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
