Service Desk Technician - It

As a Service Desk Technician in our IT department, you will play a pivotal role in ensuring the reliability, security, and performance of our IT infrastructure and to help insure productivity of our users. This role requires a strong background in Microsoft technologies and a proactive approach to problem-solving.  The expectation is that the successful candidate will work the Service desk during normal business hours with occasional after hours to support maintenance windows or outages.

Your Responsibilities

• The Service Desk Specialist role is to ensure hardware and software functionality for internal end users
• Handle Service Desk escalations through tickets, chat or phone
• Account creation and deactivation and other IT related activities to support onboarding /offboarding of users.
• Delivery and setup of machines on-site and support remote hardware deployment.
• Troubleshoot Intune-related issues and provide end-user support.
• Manage hardware and asset inventory including Desktops, Laptops, Servers, Printers/Scanners, etc.
• Manage and work with vendors for warranty repairs.
• Work on special projects under the direction of VP of IT.
• Other duties as assigned.

Qualifications/Skills:

• Associate's degree in Information Technology, Computer Science, MIS, or a related field (or equivalent work experience).
• 2+ years of experience in Service Desk with a focus on Microsoft technologies, including Azure AD, Intune, Exchange, SharePoint, and Microsoft Defender.
• Experience with Microsoft Active Directory password resets, account unlocks, account creations, and troubleshooting
• Demonstrated experience with printers and print servers required. Experience with Zebra printers a plus.
• Experience with email security and anti-phishing measures.
• Relevant Microsoft certifications (e.g., MCSE, MCSA, Azure certifications) are a plus.
• Knowledge of networking, firewall management, VoIP a plus.
• Must have a service mindset, have an approach that puts the user's needs first and goes a step further to think above and beyond what can be done to improve the user experience.
• Strong documentation, communication and teamwork skills.
• Proven ability to work in a fast-paced, dynamic environment.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.

Working Conditions & Physical Requirements

• The working environment is generally favorable and consists of a laboratory and office environment.
• Lighting, temperature and noise levels are adequate.
• Personal Protective Equipment is required where stated. This includes a lab coat, hair/beard net, safety glasses, and gloves.
• While performing the duties of this job, the employee is frequently required to sit, stand and walk to the different lab areas.
• The employee is regularly required to lift and/or move materials or equipment up to 35 lbs.
• Frequent use of hands to manipulate, handle or touch objects, tools or controls.
• Specific vision abilities required by this job include vision, color vision, depth perception, and ability to adjust focus.
• Employee may be exposed to moving mechanical parts, fumes or airborne particles and chemicals.

This position will be on-site in our Rio Rancho, NM headquarters.

At Nature's Toolbox, we are a small team of great minds with an even larger vision. Join us today and contribute to change how life saving therapeutics are manufactured today. 

Nature's Toolbox Inc. is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.

NTx is not accepting unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to NTx, including unsolicited resumes sent to a NTx mailing address, email address, directly to NTx employees, or to NTx's resume database will be considered NTx property. NTx will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. NTx will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.