It Field Technician

Position: IT Field Technician 
Company: CIO Landing, Inc 
Location: Northfield, IL 

Our team at CIO Landing Inc., a leading technology solutions provider, is looking for an IT Field Technician. If you are a tech enthusiast with a passion for exceptional customer service, this is an excellent opportunity for you to grow your skills and professional career in IT. 

Job Responsibilities: 

• Provide on-site IT support for Windows desktop computers and peripherals, demonstrating proficiency and professionalism. 

• Set up, configure, and maintain computer systems, peripherals, and software applications. 

• Execute routine maintenance and preventive measures to uphold peak system performance. 

• Collaborate with our experts to resolve complex technical challenges through effective teamwork. 

• Update and manage support tickets meticulously, ensuring clear communication with clients and internal teams. 

• Provide excellent customer service, leaving clients completely satisfied and building long-lasting relationships.   

Qualifications: 

• High school diploma or equivalent; certifications or technical training are desired. 

• 3+ years in a similar IT support role or related field. 

• Solid understanding of computer hardware, software, and network fundamentals. 

• Familiarity with Windows operating systems and applications. 

• Excellent analytical and troubleshooting skills. 

• Strong verbal and written communication abilities. 

• Dedication to providing exceptional service with a client-centered mindset. 

• Ability to work independently and collaboratively within a tech-savvy team. 

• Valid driver's license and reliable transportation. 

• Experience with ConnectWise Manage ticketing system is a plus. 

Benefits: 

• Competitive salary range of $45,000-$60,000 per year DOE 

• Mileage reimbursement for local daily travel 

• Health, dental, and vision insurance 

• Lunch, internet, and well-being allowance 

• 401k retirement savings plan 

• 15 days of paid time off, 6 holidays, and birthdays off. 

• Professional development opportunities to keep you ahead of the curve. 

• Enjoy a friendly and collaborative work environment. 

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