It Field Technician - Bay Area

1099 Independent Contractor

Length of Contract: TBD

Schedule: M-F Day Shift

Weekend Overtime: 10 hours shift as needed

Onsite Multiple Locations

JOB TITLE: IT Field Technician

BASIC PURPOSE:

The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. He / She provides maintenance and support for all hardware and software problems. The IT Technician installs, maintains, repairs, and troubleshoots equipment and software necessary for business operations.

KEY RESPONSIBILITIES:

• Provide end-user support both remotely, over the phone, and on-site.
• Identifies, diagnoses, and resolves problems with:
  • Desktop hardware, tablets, applications, and networking.
  • POS, credit card terminals, and kitchen hardware.
  • Streaming Radio and speakers.
  • DVR systems, cameras, and microphones.
  • DT Timer, OCB, and DT headsets.
• Digital menu boards and any new technology we roll out.
• Coordinates the timely repair of equipment covered by third-party support vendors.
• Produce well-written plans, procedures, documentation, and communication to ASLs.
• Set up computer software and hardware for new/existing staff, including new user accounts.
• Maintain complete and accurate software/hardware inventory.
• Manage daily PCI-DSS compliance-focused tasks such as account terminations and log analysis.
• Create, update, review, and resolve Help Desk tickets.
• Additional tasks and projects as assigned by supervisors.
• This list is not all-inclusive.

LEADERSHIP BEHAVIORS:

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Priority Setting Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem-Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.

Perseverance Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

ESSENTIAL SKILL SETS:

• Strong analytical and problem-solving skills, effective strategic planning and organization, and ability to multi-task and prioritize.

• Self-motivated and capable of working unsupervised.

• Excellent communication and customer service skills. Ability to interact with support staff, restaurant personnel, and customers as required.

• Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment.

MINIMUM QUALIFICATIONS:

• Two to Three years of Help Desk or I.T. Experience Preferred.
• Must pass an MVR and Background Check.
• Maintain a valid driver's license and insurance.

• Willing to have a flexible schedule, including weekends and nights.
• Must be able to lift at least 30 pounds.

Physical ability to perform work required. Included but not limited to climbing ladders and working on equipment in awkward positions.