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Form of workJob Description
We are currently seeking Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands on experience.
As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.
Responsibilities:
- Provide phone, remote and onsite support and remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies; desktop/portable and remote devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
- Provide remote and onsite installations of new software and upgrades
- Provide remote and onsite installation of service Packs and security updates
- Provide help desk support including analyzing and resolving end-user issues
Skills & Experience:
- Experience working on site technical support. Telephony experience a plus
- Knowledge of Microsoft operating systems and desktop applications
- Strong general troubleshooting and problem-solving skills, including technical knowledge
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Server and Networking experience required
- Certifications a plus
- Must have Vehicle for travel to client locations
- Must be flexible to work various hours
Company Overview:
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Benefits:
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
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