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Form of workSalary Range: $71.1600 - $117.4000 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.
Primary Duties and Responsibilities:
The IT Director, Ambulatory Applications oversees the implementation, support, lifecycle and product roadmaps, strategy and optimizations for the Hoag clinic service line utilizing Epic Ambulatory module and other 3rd party clinical applications. This role spans multiple service areas including Hoag Clinics (primary care, specialty), Hoag Urgent Care, Hoag Outpatient Departments and Hoag Managed Services Organization (MSO). The IT Director- Ambulatory Applications embraces a true partnership by establishing strong relationships across clinical, operations, physicians, and IT leadership teams. Improves the patient experience and clinic operations by providing expertise on the application of technology and applications. Maintains current professional knowledge of developments in Information Technology and healthcare IT. Delivers a range of IT-enabled, industry best practice solutions that allow clinical and operations leaders to meet strategic goals and obligations and deliver a superior patient experience.
Key functions:
• Leads the selection, implementation, support, and life cycle management for Epic Ambulatory and 3rd party clinical applications.
• Subject matter expert. Demonstrates a deep understanding and broad knowledge of Epic Ambulatory and clinical applications.
• Develop and manage product roadmaps.
• Strong understanding of implementing and supporting technology in multi-site ambulatory settings, including supporting growth and expansion of new clinics and outpatient services.
• Experience with developing and delivering customer facing IT healthcare solutions that deliver a superior patient experience.
• Leads by example, is an inspiring coach, promotes a positive culture, builds a strong team.
• Ensures expected project results are delivered on time and within budget.
• Models and fully supports the Hoag Experience aligned with Hoag's Mission, Vision, and Values.
• Establishes, prioritizes, and oversees processes for enhancement and optimization requests.
• Resolves complex customer issues, ensures resources are available.
• Thrives in a dynamic, fast paced environment; Change agent.
• Responsible for budgets and contributes to IT planning & strategy.
• Manages software licensing. Ensures teams follow established procedures for management of incidents and tasks per defined SLAs.
• Perform other duties as assigned.
Job Knowledge, Skills, and Competencies:
• Change Management
• Conflict Resolution
• Critical Thinking
• Decision Making
• Diversity
• Technology & Equipment Skills
• Interpersonal Skills
• Job Knowledge
• Operational Management
• Oral/Written Communication
• Travel
Organizational Behavioral Competencies:
• Business Acumen
• Customer Satisfaction
• Innovation
• Trust and Accountability
• Leader- Inspiring leader & Coach
• Leader- Strategic Agility
• Leader- Talent Development
Education and Experience:
• Bachelor of Science degree in Computer Science, Business, Healthcare preferred.
• 5+ years of experience in IT leadership role with over 10 direct reports, preferably in healthcare
• 7-10 years' experience with delivery and support of IT clinical applications in multisite, ambulatory environment
• 5+ years' experience with Epic Ambulatory
• Deep information technology background; familiarity with the current technologies and trends.
• Excellent resource management including resource projection and budgeting skills.
• Ability to work on multiple and complex projects.
• Adaptable and flexible style: ability to work if dynamic environment.
• Excellent written and oral communication skills including presentation skills.
• Participate in 7x24x365 management on call.
Position Supervises:
EPIC Application Analysts, Principal Trainers, QA Analysts, EPIC Application Managers, Project Managers, Epic Project Managers (all levels), Application Analysts (all levels), Clinical Informaticists/Specialists (all levels, Business Process Analysts (all levels), Application Manager
Primary Duties and Responsibilities:
The IT Director, Ambulatory Applications oversees the implementation, support, lifecycle and product roadmaps, strategy and optimizations for the Hoag clinic service line utilizing Epic Ambulatory module and other 3rd party clinical applications. This role spans multiple service areas including Hoag Clinics (primary care, specialty), Hoag Urgent Care, Hoag Outpatient Departments and Hoag Managed Services Organization (MSO). The IT Director- Ambulatory Applications embraces a true partnership by establishing strong relationships across clinical, operations, physicians, and IT leadership teams. Improves the patient experience and clinic operations by providing expertise on the application of technology and applications. Maintains current professional knowledge of developments in Information Technology and healthcare IT. Delivers a range of IT-enabled, industry best practice solutions that allow clinical and operations leaders to meet strategic goals and obligations and deliver a superior patient experience.
Key functions:
• Leads the selection, implementation, support, and life cycle management for Epic Ambulatory and 3rd party clinical applications.
• Subject matter expert. Demonstrates a deep understanding and broad knowledge of Epic Ambulatory and clinical applications.
• Develop and manage product roadmaps.
• Strong understanding of implementing and supporting technology in multi-site ambulatory settings, including supporting growth and expansion of new clinics and outpatient services.
• Experience with developing and delivering customer facing IT healthcare solutions that deliver a superior patient experience.
• Leads by example, is an inspiring coach, promotes a positive culture, builds a strong team.
• Ensures expected project results are delivered on time and within budget.
• Models and fully supports the Hoag Experience aligned with Hoag's Mission, Vision, and Values.
• Establishes, prioritizes, and oversees processes for enhancement and optimization requests.
• Resolves complex customer issues, ensures resources are available.
• Thrives in a dynamic, fast paced environment; Change agent.
• Responsible for budgets and contributes to IT planning & strategy.
• Manages software licensing. Ensures teams follow established procedures for management of incidents and tasks per defined SLAs.
• Perform other duties as assigned.
Job Knowledge, Skills, and Competencies:
• Change Management
• Conflict Resolution
• Critical Thinking
• Decision Making
• Diversity
• Technology & Equipment Skills
• Interpersonal Skills
• Job Knowledge
• Operational Management
• Oral/Written Communication
• Travel
Organizational Behavioral Competencies:
• Business Acumen
• Customer Satisfaction
• Innovation
• Trust and Accountability
• Leader- Inspiring leader & Coach
• Leader- Strategic Agility
• Leader- Talent Development
Education and Experience:
• Bachelor of Science degree in Computer Science, Business, Healthcare preferred.
• 5+ years of experience in IT leadership role with over 10 direct reports, preferably in healthcare
• 7-10 years' experience with delivery and support of IT clinical applications in multisite, ambulatory environment
• 5+ years' experience with Epic Ambulatory
• Deep information technology background; familiarity with the current technologies and trends.
• Excellent resource management including resource projection and budgeting skills.
• Ability to work on multiple and complex projects.
• Adaptable and flexible style: ability to work if dynamic environment.
• Excellent written and oral communication skills including presentation skills.
• Participate in 7x24x365 management on call.
Position Supervises:
EPIC Application Analysts, Principal Trainers, QA Analysts, EPIC Application Managers, Project Managers, Epic Project Managers (all levels), Application Analysts (all levels), Clinical Informaticists/Specialists (all levels, Business Process Analysts (all levels), Application Manager
