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Form of workJob Description
We have an outstanding Contract position for an IT Desktop Field Services Technician to join a leading Company located in Laurel, MD.
** US Citizenship is required.**
** Candidate must be able to obtain and maintain a Secret Security Clearance. **
Please click on this link if you have any questions on how to obtain a clearance:
https://www.tadpgs.com/obtain_security_clearance
** Candidate must be able to obtain and maintain a Secret Security Clearance. **
Please click on this link if you have any questions on how to obtain a clearance:
https://www.tadpgs.com/obtain_security_clearance
**Must be able to work onsite in Laurel, MD**
Job Responsibilities:
- Provide onsite IT support services for customers including incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals, driving vehicles as necessary.
- Work on primarily Microsoft Windows, Macintosh, and Linux systems.
- Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
- Perform computer imaging including software & hardware validation and pre-delivery testing.
- Record and create documentation and assist in other teams' areas as needed.
- Perform other duties, as assigned.
Basic Hiring Criteria:
- Have at least 4+ years of related Tier 2 IT Desktop Technical support experience
- Must be a U.S. Citizen and able to acquire a DoD Secret clearance
- Must be able to work onsite in Laurel, MD (no remote)
- Must have a valid driver's license and use a company vehicle
- Possess the ability to solve and resolve technical problems for users, to independently resolve widely varying sophisticated problems using current job knowledge, research, and external resources.
- Have hardware experience to include Intel-based desktops, laptops, and printers. Operating System (OS) experience to include Windows and Mac OS. Networking experience to include a solid understanding of TCP/IP and DNS and an understanding of Active Directory and Exchange.
- Must be ab excellent communicator, highly motivated, and have a strong customer focus with the ability to collaborate with all levels of staff.
Desired Qualifications:
- Possess a Bachelor's Degree in an IT-related field preferred
- Possesses enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS.
- Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), and HDI Support Analyst.
- Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years of experience with system management tools such as Altiris.
TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/
