It & Data Health Specialist

Thinkery is where children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. As a trusted children’s museum, community and learning hub, and educational leader, we believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for all children, regardless of means, to develop problem-solving skills, critical thinking, and curiosity about the world around them. 

 At the Thinkery Meredith Learning Lab located in Mueller, we proudly offer innovative, interactive museum exhibits and activities and early childhood education through our Little Thinkers Preschool, and led by our STEAM Learning Institute, we provide research-backed, community-based professional development programs and trainings for educators- all cultivating a love of learning and encouraging exploration and understanding of the many facets of STEAM and its ability to inspire confident, creative thinkers.

POSITION SUMMARY   

The Business Systems Specialist promotes the Museum’s mission and core values by providing an elevated level of customer service to guests, program participants, members and employees. The Business Systems Specialist works closely with the Guest Experience Team to ensure accuracy with our ticketing system and push towards Data Health. This position also serves as employees’ point of contact for IT information and resolution and provides support in Administrative and front-of-house software and hardware. 

ESSENTIAL FUNCTIONS   

. Data Health Responsibilities  

• Data Validation and Verification:: Our Business Systems Specialist meticulously update, correct, and cleanse data, using automated tools and manual processes. Collaborating with the Data and Business Systems Analyst and Business Systems Director, they establish validation processes to ensure new data meets defined criteria and conduct regular audits for accuracy, maintaining the highest standards in data quality. 
• Admission Ticket Creation: Batch create routine purchasable performances in Tessitura. Send to Manager/Analyst for review and push live for sale  
• Update requests go to Manager level 
• Data Governance: They contribute to the development and implementation of data governance policies and procedures. This includes defining data quality standards, data ownership, and data stewardship responsibilities. 
• Data Documentation: They help maintain documentation about data sources, transformations, and quality rules. This documentation helps ensure transparency and understanding of data quality processes. 
• Collaboration: Data Health & IT Specialists work closely with data owners, data stewards, IT teams, and business units across the organization to address data quality issues. They collaborate to resolve problems and assist with data improvement initiatives. 
• Data Privacy and Security: They assist the manager/analyst and director to ensure that data quality processes align with data privacy and security regulations, working with the Information Systems Manager and Business Systems Director. This includes following processes for safeguarding sensitive information and ensuring data compliance. 

IT Responsibilities 

• Onsite & Remote Technical Support: Provide basic technical support to end-users, both onsite and those working remotely. Support may include troubleshooting hardware and software issues, assisting with login problems, and guiding users through basic technical procedures. Diagnose and resolve simple technical issues, escalating more complex problems to senior IT staff. 
• FOH support: onsite initial troubleshooting  
• Help Desk Operations: Assist with monitoring and communicating about IT/support ticketing issues, supporting or escalating as appropriate to address technical support requests from employees or customers. 
• Hardware and Software Setup & Maintenance: Assist in setting up and configuring computer hardware, peripherals, and software applications for new employees, changes in teams or office configuration, or as part of routine maintenance,  including diagnosing, replacing, and storing components as needed. 
• User Training: Assist with basic training to users on how to use software applications, hardware devices, and other IT tools effectively. 
• Documentation: Contribute to maintaining documentation of IT processes, procedures, and troubleshooting steps for future reference. 
• Security Assistance: Assist in enforcing basic cybersecurity measures, such as password policies, VPN usage, and data access controls. 
• System Monitoring: Help monitor the organization's systems and networks for performance issues or anomalies and report them to senior IT staff.  

OTHER REQUIREMENTS 

• Schedule and availability reflects the organization is a 7-day a week operation and many require nights or weekend work. This position is largely Monday through Friday 9-5 pm with flexibility. Periodic duties outside of regular work week schedule, particularly during seasonal high-volume times.
• Periodic support and programmatic duties in other museum areas.  
• Perform other duties as assigned

COMPETENCIES  

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.  
• Community Focus: Building strong community relationships and delivering community-centric solutions.          
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.   
• Ensures Accountability: Holding self and others accountable to meet commitments.  
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.  
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.   
• Values Differences:  Recognizing the value that different perspectives and cultures bring to an organization.  

KNOWLEDGE, SKILLS & ABILITIES   

To perform the job successfully, an individual should demonstrate the following:

• Passion for and the ability to continuously engage with children and adults in an empathetic, flexible, patient, positive, and professional manner 
• Excellent verbal, written and interpersonal communication skills 
• Ability to creatively problem-solve and remain calm during challenging situations 
• Ability to organize multiple projects and/or tasks and consistently meet deadlines 
• Able to handle a fast-paced, varied, and busy work environment 
• Excellent computer and typing skills required 

• MS Office Excel and Word proficiency required 
• SQL preferred but not required.  

EXPERIENCE & EDUCATION:   

• High School Diploma or GED required, some college experience is preferred. 
• 1+ years of customer service experience, preferably involving reservations and answering phones.
• Spanish fluency preferred. 
• Proficiency working with Tessitura (or other databases) and Point of Sale Systems                           

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is largely stationary.  While performing the duties of this job, the employee is required to:

• Observe and react to the needs of guests, staff, volunteers, donors, and community partners
• Move throughout the museum when on-site
• Occasionally manipulate and move office supplies and equipment components weighing up to 15 pounds, including those that may be low to the ground or above eye level
• Communicate and exchange accurate information with guests, staff, volunteers, donors, and community partners in a variety of formats including in-person, electronically, and over the phone 
• Detect and respond to safety hazards
• Operate standard office equipment efficiently and accurately.

BENEFITS  

• Thinkery offers competitive and affordable benefits for our full-time staff including options for 100% employer sponsored medical coverage. Our benefits package includes:  
• Medical insurance options including HSA, PPO Gold, and PPO Platinum plans.   
• Affordable dental and vision  
• 100% employer sponsored EAP, STD, LTD, AD&D, and Life Insurance  
• 2 weeks of paid vacation, 12 days of paid sick leave, and 13 paid holidays each year  
• Paid Family Leave  
• Pet and child-friendly offices  
• Membership to the museum and discounted rates to Little Thinker’s Preschool and Camps  

This job description should not be construed to imply these requirements are the only duties, responsibilities, and qualifications for this job.  Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required.  This job description may be updated as needed.  

Thinkery is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, sexual orientation, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.  All candidates offered a position will be required to submit to background and reference checks.