Senior Store Technologies Audio Visual Support And Design Analys

JOB SUMMARY:

The Senior Store Technologies Audio Visual Supportand Design Analyst will be installing, staging, configuring and supporting a wide selection of retail and network AV equipment including but not limited to Cameras, Amps, DVRs, speaker cabling. This position will require a dynamic person with good troubleshooting skills as well as customer service capabilities. The ideal candidate will be familiar with various retail and network technologies, equipment and capabilities.

Spencer Technologies services some of the top retail and multi-store organizations in the country and strives to provide unparalleled service and support. Some on-call support may be required.

ESSENTIAL FUNCTIONS:

• Provide telephone/remote support for end users and technical resources for existing AV Systems.

• Diagnose and troubleshoot AV equipment failures and make minor adjustments to AV equipment and systems.
• Provide support over the phone to technicians to troubleshoot onsite A/V issues

• Develop documentation, level 1 troubleshooting guides and Support and field technicians on new and existing technologies to aid in the troubleshooting and resolution times for our customers

• Support Integration of customer A/V products. Complete the configuration of customer products playing close attention to schedule and quality control.
• Strong knowledge of signal flow, audio/video signal types, cabling, connector types and associated terminations procedures.

• Provide training and mentoring to Help Desk and Service Agents
• Provide solid recommendations and solutions for issues technicians or clients are facing.
• Ability to research and recommend comparable models for end of life equipment.
• Communicate status of issues with responsible parties and handle proper escalations when needed. Ability to own issues from identification through to resolution

• Analyze, troubleshoot and document wide variety of technical issues.
• Support of various telecom equipment and technology
• Work closely with peers and cross functional teams to drive resolution while providing excellent customer service to all.
• Clearly document work expected and completed by remote field resources.
• Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions.
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
• Ability to work during regularly scheduled and unscheduled evening and weekend hours to support ongoing implementation activities and remediation projects.
• Other duties assigned

QUALIFICATIONS:

• 5+ years technical experience specializing in low voltage installation of Access Control, CCTV and Alarm monitoring systems in commercial buildings and construction related jobsites.
• A/V systems: Crestron, AMX, Extron, or Lutron, Hubbell-Premise, Leviton, Bose, RDL, MuxLabs, Play Networks, Crown, Algo, Atlas
• IP camera systems and digital video recorders (DVR’s)
• Must be Customer Service focused and understand relationship building.
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.

• Ability to work in both team environments and as an individual contributor
• Minimum 5 years computer service experience in a fast-paced business environment
• Excellent Working Knowledge of Microsoft Business Applications (Excel, Outlook, PowerPoint, Visio)
• Good understanding of technology concepts and Design, specific focus on store/remote architecture.
• CompTia A+ and CompTIA Network+ or equivalent certification preferred.
• Excellent Knowledge of basic Networking.
• Retail or Multi-Store environment experience preferred but not required
• Excellent customer service skills and comfortable with remote/telephone support functions
• Strong communications skills (verbal and written).
• Ability to work in both team environments and as an individual contributor.
• Ability to sit for extended periods at a keyboard to enter information and read displays.
• Ability to work various shifts as needed for coverage