Address
Form of workJob Title
ISP Support Technician
Top Skills
Windows 10
Windows 7
Customer Service
Troubleshooting
Job Description
Provide world-class customer support for ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
*Answer inbound technical support phone calls, chats and emails related to ISP partners.
*Consult with customers and provide additional solution in the form of up-selling products and services.
*Troubleshoot voice, data, video and connection issues for customers.
*Identify, troubleshoot and assist customers with voice, data, video and connection issues.
*Answer customer service related questions
*Track and record each phone call and provide a detailed description of the call
*Provide backup assistance for other Technical Support Representatives
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday.
Employee Value Proposition
Fun, casual environment.
Routinely do contests and food days to keep the mood light. Very open collaborative call floor with monitors to track calls. Employee lounge for breaks (if working on-site).
Must have an open and flexible schedule to take any shift after this time frame above is complete. We are a 24/7/365 call center. The only schedule accommodation that we make is for school purposes. Candidates will have dialogue with their lead as they transition to their permanent position about their schedule. Because they are a 24/7 service desk folks need to be open to evenings or possibly working a shift that has a Saturday or Sunday incorporated.
Must be able to commit to the full 4 weeks of training. Even missing one day off can lead to termination or a push to a future class. Candidates will be trained on all technical aspects of the job. $150 training completion bonus will be awarded to those that graduate
Eligible for monthly incentives for attendance and production which is either a $50 and/or $100 bonus.
$250 sign on bonus when consultants transition to their permanent position (4 months in). $300 loyalty bonuses at the 8-month and 12-month mark.
Once permanent they are eligible for a monthly bonus of $350 and a Loyalty bonus of $400-$600 every 6 months. Bonuses are dependent on performance and attendance.
Medical, Dental and Vision would take in effect on the 1st of the month after they become employees.
401K after 3 full months of employment on client payroll (with company matching)
15 days of PTO per year with an 80 hour roll over
Once on payroll, candidates can sign up for OT.
Work Environment
Casual/fun inbound call center environment. Pit is very open and collaborative. Everyone has the ability to work from home as long as their production is there.
Reason for hiring:
Volumes have been extremely high as they have on boarded several new partners. Need additional staff to get cues back in line.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
