Iphone Deployment Technician

Evolver is in search of a temporary iPhone Deployment Technician for the Tier 1 Service Desk. The ideal candidate should possess strong customer service skills along with a service desk and technical background. The primary job function will include either:

• Key responsibilities involve providing Service Desk support for walk-in customers deploying mobile iPhone/iPad devices, basic troubleshooting of Microsoft Office software, and utilizing the Microsoft Support Center Service Manager ticketing system. The Technician will also handle administrative tasks related to implementing new mobile iPhones.

BASIC QUALIFICATIONS

• High School Diploma or G.E.D with one year of work experience.
• Technical training is a plus.
• One year of technical or customer support experience.
• One year of experience with mobile iPhone/iPad devices, including usage, configuration, and basic troubleshooting of Microsoft Office.
• Must be a U.S. Citizen and pass a Government Public Trust Investigation.

PREFERRED QUALIFICATIONS

• Interpersonal skills for interacting with clients and other team members
• Strong communications skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment
• Familiarity with technical troubleshooting of Apple iOS devices (iPhone, iPad)
  Evolver Federal is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law

RESPONSIBILITIES

• Greet walk-in customers and respond to moderately complex customer inquiries to ensure customer needs are met.
• Assist customers to resolve routine and/or complex technical problems by providing guidance regarding software and hardware problems. Resolve and/or escalate highly complex technical problems to the Tier 2 team.
• Log and track incidents using Microsoft Support Center Service Manager, maintaining comprehensive records.
• Identify, evaluate, and prioritize customer problems and requests to ensure that inquiries are successfully resolved.
• Handle material movement from receiving areas to storage or customer locations.