Pc Deployment Technician

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Our value lies in our employees – smart, passionate, and fun people .

Grow with us! As an emerging large business, every NuAxis Innovations employee impacts the success and direction of this company. We’re an IT company on a mission to make people the center of every government solution by applying the discipline of CX and human-centered design. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivatedPC Deployment Technicianfor a Full-Time position.

Job Summary:

The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management.

Essential Functions:

• Responds to and diagnoses problems through discussion with users and hands-on assistance.
• Provides on-site support to end-users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.
• Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLA’s.
• Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.)
• Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project
• Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project
• Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project
• Makes recommendations to the Agency Customer to increase efficiency and productivity.
• Performs Moves, Adds, and Changes

Knowledge Requirements:

• Must possess a High School Diploma or equivalent.
• Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance.
• Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010)
• Must possess 1-3 years’ experience with Deployment Projects requiring base image installation plus individual user-specific software loading.
• Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience.
• Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.)
• Experience with Active Directory and SCCM preferred.
• Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification.
• Must possess a strong understanding of written technical documentation.
• Must have excellent attention to detail, organizational and teamwork skills.
• Must possess excellent time management skills and be able to work effectively alone or as part of a team.
• Must be able to lift and move equipment weighing up to 50 lbs.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm that is on a mission to make people the center of every government solution by applying the discipline of CX and human-centered design by providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Gold Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Customer Experience and Human Centered Design, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.

High technology emerging large business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years.

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

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