Investigative Research Specialist (Hybrid Remote)

About Mind Your Business

Founded by our visionary CEO Karen Caruso, Mind Your Business (MYB) is a women-owned company committed to secure, accurate, and comprehensive employment screening services. Wed as a grassroots effort focused on childcare background checks and have since evolved into a full-service solution provider serving large enterprises. We are defined by our core values: loyalty, empowerment, determination, reputation, security, and a strong sense of community.

Role and Responsibilities

This position supports the Production Department in conducting public record research; including criminal history searches, civil records, motor vehicle records, government databases, SSN verificaitons, verification services, ordering drug testing, data entry, record keeping, and any other administrative support needed. You will follow processes in a professional and timely manner, adhering to guidelines from the Supervisor on the required productivity and quality of work. You will report to the Director of Production. Position is currently Hybrid Remote. In office attendance is required on Mondays and Wednesdays.

• Process online and database searches.
• Input data of research results, including results from vendors and courts.
• Verify data is correct and inclusive when inputting into the system and maintain quality expectations.
• Contact appropriate resources, such as courts, law enforcement agencies, and vendors when necessary to complete accurate research results.
• Ensure all research results are compliant with FCRA and state rules and regulations, as well client guidelines.
• Maintain search turnaround goals, including monitoring late lists with vendors.
• Other duties as assigned.

Qualifications and Education Requirements

• High school diploma and/or GED

• Intermediate knowledge of MS Word/Excel/Outlook

• A minimum of 2 years’ experience in customer support/administrative support is required

• Must be detailed-oriented

• Excellent communication skills, both written and verbal required

• Ability to work at a computer terminal for extended periods of time

• Compare, decide, direct, problem solve, analyze, instruct, interpret, offer a collaborative approach in a team environment

• Ability to analyze unique situations and develop appropriate responses

Why You Should Apply

Empowerment: Make key decisions and take ownership of your tasks.

Community: Be part of a team that values community engagement and social responsibility.

Security: Join a stable and reputable employer committed to employee well-being.

Growth: Benefit from continuous learning and career development opportunities.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Work Location: Hybrid remote in Hendersonville, NC 28792