AddressThe Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.
The main office for DBHDD is located in downtown Atlanta.
Job Description
Job Title: Investigations Team Lead
Pay Grade: M
Job Summary:
Guide the day-to-day activities of assigned team to include supervision, ongoing
coaching, training, and support.
Prepare schedules and monitor attendance.
Built team collaboration in a remote environment.
Train new staff to include one on one sessions and shadowing.
Supervise and direct investigators, giving instructions and guidance through case
supervision and developing necessary resources and tools if gaps are identified.
Monitor team for accuracy and productivity.
Participate in projects as assigned.
Provide investigative support as directed to other external investigative and
regulatory/enforcement agencies.
Conduct investigations as required.
Assist with case management as needed.
Review findings of investigations to ensure they accurately, clearly, and thoroughly draw
conclusions based upon evidence, testimony and policy, rules, regulations, etc.
Accurate, thorough, and timely entry of data into multiple databases.
Develop and maintain positive working relationships and communicate effectively with
providers and other stakeholders, including other DBHDD offices and divisions.
Project a professional image through in-person, phone, and electronic communications.
Plan and prioritize workload to meet day to day needs.
Read, screen, and respond to correspondence in a timely manner.
Community effectively with internal and external stakeholders.
Identify and prioritize critical issues within identified parameters.
Use sound judgment to respond appropriately to internal and external contacts.
Independently establish and monitor deadlines to ensure timeliness.
Execute high quality customer service by anticipating customer needs, providing
services accurately, in a respectful and timely manner, and establishing and maintaining
effective contact and follow through with customers.
Collaborate and work effectively as a team member.
Assist with projects as needed.
Participates in team meetings and attend trainings.
Travel statewide as needed.
Benefits
In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits
Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.
The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:
- Drug Screening
- TB Evaluation
- Annual Influenza*
- Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.
When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.
