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Form of workJob Description
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
This position is focused on service delivery excellence for Unity Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.
Location: Ankeny, IA.
How will you make an impact?
As a Senior Site Specialist, you’ll be a part of the important work being done in the lab by supporting and servicing our customers onsite.
What will you do?
Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.
Perform on-site program replenishments and disbursements.
Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Promote a safe work environment through various safety initiatives within functional area
Report internal/external metrics to Site Supervisor/Sr. Manager
Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
Provide site expertise and training to ULS staff
Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
Independently make decisions and use available resources to meet customer needs.
Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
Demonstrates proficiency at capturing and explaining job or site specific performance metrics
Communicates any customer issues or potential problems
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works effectively with a diverse cross-functional team
Embraces Practical Process Improvement (PPI) methodologies
Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
Positively represent Thermo Fisher Scientific at all times throughout customer locations.
Attend required training sessions.
Participate in projects and perform other duties as assigned.
How will you get here?
Education
High school diploma required
Associate’s degree/ Bachelor’s degree is preferred
Experience
2+ years of relevant experience preferred
Experience in laboratory setting or services preferred
Proven excellence in customer service skills
Knowledge, Skills and Abilities
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Must maintain Thermo Fisher Scientifics’ Four-I Values
Detail oriented, problem solver, promotes team environment
Demonstrated verbal, written and presentation skills
Computer/software skills (i.e. Outlook, Excel, Word)
Ability to establish and develop positive customer relationships
Strong communication skills and proactive approach in all duties
Ability to self-manage and operate independently
Time management and organizational skills
Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
May be required to work independently within customer location
Extensive walking/standing may be required for 75-85% of the day
Must possess motor skills appropriate to the task
Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
May use material handling equipment such as push carts and pallet jacks
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, steel toe shoes, bump hats and/or safety glasses
Ability to work hours required to get the job done
Competitive wages & Excellent benefits package
Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement – eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, phone, etc.
We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
