Internship - Mediation Program Intern

Process & Timeline
Applications will be accepted until 11:59 PM, April 7, 2024
April - May: Application Review & Selection Process
Compensation - Varies based on education level
Enrolled as a freshman or sophomore in a college or university: $18.10/hour
Enrolled as a junior or senior in a college or university: $19.57/hour
Enrolled in a graduate program: $22.90/hour
The City of Hillsboro's Mediation Program is a confidential, voluntary process where parties in dispute resolve their own conflicts with the assistance of an impartial third party: the mediator. Our program is designed to help individuals communicate with each other and jointly resolve issues to avoid conflict escalation. The Mediation Program Intern will have the opportunity to learn about this program and assist with projects that will benefit the program and community members! This internship will primarily focus on outreach and engagement, but will be attending events on behalf of the Mediation Program throughout Washington County and Tillamook County.
The Ideal Candidate:

• Experience or understanding of what conflict resolution is;
• Strong customer service skills, or a desire to learn--this position is very people focused;
• Is approachable, engaging, friendly;
• Be able to carry out tasks independently;
• Ability to learn new information quickly and retain program detailed information;
• Comfortable communicating with diverse community members;
• Desire to work with the public at community events;
• Ability to have uncomfortable conversations and educate on conflict resolution processes;
• Work 1-2 weekday evenings a week and 1-2 weekends during the 10 week internship.

The principal function of this class is to provide a learning opportunity to students interested in working in a public service field. This position can include analytical and administrative services in support of department and city-wide programs and projects related to a student's area of study. Incumbents, as assigned by position and supervisor may be responsible for performing project research and recommendations; preparing information and/or supporting documents for meetings or projects; maintaining databases; providing technical assistance; participating in community outreach; and facilitating internal and/or external customer service. This position will perform work under the supervision and direction of an assigned supervisor.This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

• Receives and responds to assigned internal and external customer inquiries and information requests. Researches, analyzes, troubleshoots, and provides information and support related to functional area of assignment under close supervision of an assigned supervisor.
• Researches and analyzes data, information records and/or trends; prepares and completes reports, surveys; provides recommendations for improved processes and procedures.
• Assists in implementing and administering special department projects, such as preparation of reports, performing project research and management, and project or program development.
• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attends meetings, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
• Performs other duties of a similar nature and level as assigned, including the ability to meet staff off-site at public locations (i.e. coffee shop, other City sites) for one-on-one meetings.

Must be enrolled in an educational institution (secondary or post-secondary) or have graduated within the last 3 months; and interested or studying Social Work, Criminal Justice, History, English, or closely related field; Level of education and experience needed will vary based on assignment requirements.
Preference may be given to students currently enrolled at Portland Community College in the Future Connect program.
LICENSING/CERTIFICATIONS:
Depending on assignment, some positions may require:

• Possession of a valid State Driver's License and safe driving record.
• Must be able to pass an extensive background check
• Be able to lift 50 lbs

Employment Type: Internship