This position will support our new agent on boarding process as well as User Acceptance Testing.
Responsibilities:
This position will be responsible for handling SOS tickets assigned to them, creating documentation for new/updated processes and developing test grids and providing User Acceptance Testing (UAT support.
The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.
Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.
Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
Analyze business goals, objectives, and needs within the organization.
Participate in networking events with BCBSM leaders and other interns.
Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).
"Qualifications"
Current undergraduate or graduate student with a 3.0 GPA or higher required.
Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship.
Effective verbal, written communication and interpersonal skills.
Strong analytical skills with the ability to work independently and as a member of a team.
Excellent organizational skills to deal with multiple projects and priorities.
Responsible for maintaining confidential information to the highest degree.
Proficient in Microsoft Office suites and applicable BCBSM systems.
Ability to develop and maintain effective working relationships.
Preferred Skills:
Knowledge of SQL and data querying preferred.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
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