AddressUnder general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent required.
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
- EPIC training/experience preferred.
- Insurance payor systems experience preferred.
- ICD-10 medical terminology experience preferred.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
- Must be willing and able to instruct others.
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Additional Information
