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Form of workJob Description:
THE INTERN EXPERIENCE:
At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you'll be a true member of the team. We are also invested in your growth as an individual and professional. That's why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company.
You can visit rakuten.usand our Muse profile,to learn more about Rakuten's culture and values, as well as hear from last year's interns.
BUSINESS UNIT INTRODUCTION:
About Rakuten Advertising: Rakuten Advertising is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Advertising empowers marketers to transcend the conventional and achieve the full potential of digital marketing
SUMMARY:
We are looking for an Account Management intern. In this role, you will be part of the client services team working directly with a wide array of clients. You will be a part of a team that supports Rakuten Advertising clients in their affiliate marketing initiatives. These clients span luxury retail, beauty, electronics, travel, finance, etc. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals. You will also be part of a team that interfaces with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.
KEY RESPONSIBILITIES:
• Manage communication and act as liaison between publishers, advertisers, account managers, and clients
• Update client promotions, creative and communications as necessary
• Audit creative and placements as mandated by account team/client
• Monitor client support email/calls and respond or route inquiries appropriately
• Ensure client issues are resolved in a timely manner
• Review partnered affiliate websites to identify optimization opportunities
• Monitor projects to ensure deadlines are met
• Prepare and run performance reports
• Create prospect lists using reports and independent research
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATION REQUIREMENTS:
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
THE INTERN EXPERIENCE:
At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you'll be a true member of the team. We are also invested in your growth as an individual and professional. That's why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company.
You can visit rakuten.usand our Muse profile,to learn more about Rakuten's culture and values, as well as hear from last year's interns.
BUSINESS UNIT INTRODUCTION:
About Rakuten Advertising: Rakuten Advertising is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Advertising empowers marketers to transcend the conventional and achieve the full potential of digital marketing
SUMMARY:
We are looking for an Account Management intern. In this role, you will be part of the client services team working directly with a wide array of clients. You will be a part of a team that supports Rakuten Advertising clients in their affiliate marketing initiatives. These clients span luxury retail, beauty, electronics, travel, finance, etc. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals. You will also be part of a team that interfaces with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.
KEY RESPONSIBILITIES:
• Manage communication and act as liaison between publishers, advertisers, account managers, and clients
• Update client promotions, creative and communications as necessary
• Audit creative and placements as mandated by account team/client
• Monitor client support email/calls and respond or route inquiries appropriately
• Ensure client issues are resolved in a timely manner
• Review partnered affiliate websites to identify optimization opportunities
• Monitor projects to ensure deadlines are met
• Prepare and run performance reports
• Create prospect lists using reports and independent research
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven track record of execution
- Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
- Communication Skills: Exemplary written and oral communication skills
- Detail orientation
- Attention to deadlines
QUALIFICATION REQUIREMENTS:
- Degree in progress. Communication, marketing, business majors preferred
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
