Intake Specialist

Intake Specialist Needed: Join Our Dynamic Team at Cooper Hurley Injury Lawyers!

Are you passionate about helping others and possess exceptional communication skills? Our personal injury law firm, headquartered in Norfolk, VA, is on the hunt for a dedicated and empathetic Intake Specialist to become a vital part of our team.

Key Responsibilities:

-Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.

-Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.

-Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise.

-Maintain accurate and comprehensive records

-Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.

-Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.

Schedule:

Monday-Thursday 12 pm- 8pm

Saturday: 10 am- 6 pm

Ideal Candidate:

Proven experience in client-facing roles, customer service, or sales.

Exceptional communication skills, both verbal and written, with the ability to convey empathy and professionalism.

Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions.

Ability to quickly assess and analyze information to make informed decisions.

A team player with a positive attitude, capable of working collaboratively with legal professionals.

Why Join Us?

Voted “Best Places To Work” through Coastal Virginia Magazine

Competitive compensation package and benefits.

A supportive and collaborative work environment, with opportunities for professional development and growth.

If you are motivated by the prospect of joining a dynamic team and playing a key role in the initial stages of our legal processes please submit your application to careers@cooperhurley.com

Job Type: Full-time

Pay: $18.30 - $22.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person