Intake Specialist

Join our dynamic legal team as a Customer Service Intake Specialist and play a pivotal role in supporting our mission to provide fair and efficient representation for our clients. Working under the general supervision of the Client Services Supervisor, you will be responsible for performing various administrative functions crucial to the success of our paralegals and attorneys.
Key Responsibilities:
Complete all intake and case-related documentation on a daily basis to support legal proceedings.
Process intranet requests, conduct research, and update information in our Case Management system accurately and in a timely manner.
Utilize organizational skills, attention to detail, and Case Management system knowledge to ensure swift availability of client- and case-related documentation for the legal team.
Minimum Requirements:
High school diploma required; institutional degree in a related field preferred.
One (1) to four (4) years of progressive work experience in a law firm or comparable field preferred.
Strong communication and interpersonal skills with the ability to follow up without explicit direction.
Ability to grasp concepts, perform internet research, and demonstrate overall competence in navigating programs
.
Must be deadline-driven, highly organized, and exude a positive professional demeanor with a variety of people.
Strong working knowledge of MS Word, Outlook, and Excel.
Essential Duties and Responsibilities:
Ensure proper documentation of intake information in our case management system.
Maintain and update our case management evidence database.
Maintain and update our case management exposure site database.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.