Intake Specialist

Are you a caring, compassionate professional looking to make a real impact on people's lives? The type of person that takes pride in their work and performance? Someone with a deep sense of community and desire to help others? If this sounds like you, then keep reading. We may have the perfect career for you! Joye Law Firm is looking for smart, capable people to join our growing team of legal professionals. We are a 50+ year-old, locally-owned personal injury firm, dedicated to proving the best possible legal representation and client service in South Carolina. We come to work every day to help others.

Joye Law Firm is seeking to add an Intake Specialist to our growing Charleston office. The right candidate will be ready and able to provide world-class client service in a professional and empathetic and ethical manner to our clients. Joye Law Firms core values are: be a champion for others, be innovative, and be accountable.

Duties and Responsibilities for the Intake Specialist include the following:

• Answers multi-line phone system with a pleasant, respectful and professional attitude.
• Handles all new client inquiries, processing and initial paperwork for potential cases. This includes data entry of information into the case management software, following up with potential callers according to the firm’s checklist, and scheduling initial telephone calls between attorneys and potential clients.
• Schedules investigators to meet with clients remotely to gather additional information and to sign contracts.
• Working with clients to complete the intake documents.
• Meets with potential clients who visit the firm without an appointment to gather information necessary to evaluate a case. The Intake Specialist then locates an attorney to meet with the client to determine whether or not we wish to take the case.*
• Performs other duties as assigned.
• The hours for this position are 8:30 a.m. - 5:30 p.m.

A winning applicant is a talented professional with a positive attitude and strong work ethic. A Joye Law Firm team member must be able to take verbal and written direction, display intelligence and have an ability to think on their feet. We offer a robust training program, and opportunities for advancement. However, you can't train for personality. That's why we are only seeking self-motivated applicants that share our passion for working together to help others and for giving back to our community.

At Joye Law Firm, we really care about people – and that includes our team members. Afterall, we are nothing without the people who work here! That's why we invest a lot into our team. We know that a happy team makes for a more positive client experience. In addition to an industry-leading benefits package, we offer opportunities for periodic bonuses, recognition and other perks. A lot of businesses may pretend that they care about their team, but we put our money where our mouth is. Employee training, retention and advancement is a top priority, and that's why so many of our team member have been with the firm 5, 10, 20+ years.

Joye Law Firm's benefits package includes:

Medical, Dental, Vision, Employer Paid Life, Accident, Critical Illness, Identity Theft, and Short and Long Term Disability Insurance coverages

Ten paid holidays

Paid Vacation and Sick time

401(k) and retirement benefits (with a generous employer contribution)

Profit-sharing bonus program- up to over 8 additional weeks of pay per year!

Frequent employee appreciation events

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Outlook and Needles Case Management software. Additionally, the individual should be capable of operating general office equipment including photocopiers, fax machines and scanning equipment.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk. The employee is frequently required to sit; use hands; reach with hands and arms and hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.